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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Catherine, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Unhappy in Albuquerque Was not good went to the bathroom at 430am turned on the light and roaches were on the and toilet bowl and kitchenette sink area
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your stay with us. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. Also, we will relay your comments to our housekeeping department for a thorough review and necessary action. Thank you fo... read more
Business response:
Dear Pedro, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Business response:
Dear Christina, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Business response:
Dear Bradley, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
The room description was KING size bed and the bed was a full size. The room was dark, dingy and not clean. The towels were clean.
Business response:
Dear Georgia, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Ensuring our rooms meet the highest standards is a top priority for us, and we regret not meeting these expectations. We have addressed this issue with our housekeeping team and appreciate you bringing this to our attention. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerel... read more
Worst hotel ever I had too Change rooms twice. The first time the sheets where re used from the previous people. It had food crumbs on it and dropping of food on the bed. the second time the toilet still had poop in it. After a hour of laying in the bed i got bit by a bed bug. It was a horrible stay. The worst hotel I’ve ever stayed at. I tried to get a refund and they said no refunds even after I got bit by a bed bug. The front desk guy joe was rude.
Business response:
Dear Quanisha, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and enjoyable stay for all our guests is our top priority, and we regret that we fell short of meeting your expectations.
errible service We spent one night without heating We called the management, and they told us that in the morning We could talk to them, and they told us that because we used Expedia they couldn't refund us anything... that we should contract directly with them, That night the hotel was full and they couldn't move us to another room.
Business response:
Dear LUIS, We are sorry to learn about the issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We take your feedback seriously and will address these issues with our team to ensure improvements. Regarding the refund, financial inquiries must be made through a third-party prepaid booking site for reservations made through them. However, we suggest reaching out to the hotel as soon as po... read more
The place is very unkempt. Someone was smoking right outside the room with no smoking sign and when reported the desk officer said they find it difficult enforcing the non smoking policy. Everything in the room was not working well. The bathroom sink was clogged. The stove not working. The crockery supply laughable
Business response:
Dear Nkechi, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and enjoyable stay for all our guests is our top priority, and we regret that we fell short of meeting your expectations. Rest assured, we are taking immediate steps to address the issues you've highlighted, including reinforcing our non-smoking policy enforcement and conducting maintenance checks on all amenities. Your feedback is invaluable, and we apprec... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.