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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No way no how First of all, the room was filthy! I had to purchase a mop, bucket, disinfectant wipes and cleaner with bleach. I had to mop one section at a time because the water was like chocolate milk. The bed sheets had black fuzz pieces everywhere. And the best part about the cleanliness, a posted notice on the bathroom mirror. Everything is cleaned top to bottom and is inspected. Everyone should be fired!!! The walls were a baby diarrhea yellowish color with marks and stains everywhere. I didnt want to even touch the wa... read more
Business response:
Dear Michelle,We deeply regret the experience you had during your stay. Your concerns regarding cleanliness, pests, and the overall condition of the room are taken very seriously, and we sincerely apologize for the discomfort this caused. This is not the level of service we strive to provide. We also regret that your interactions with staff were not as expected. Please reach out to customer support regarding your refund. We are working to address these issues to ensure better experiences for all guests. We genuinely apprecia... read more
What I didn’t like was the carpet didn’t look like it had been vacuumed for a while, there was pieces of thread on the carpet and the drain trap in the sink had foreign debris in it. It could have been cleaned out better.
Business response:
Dear Carolyn, Thank you for sharing your valuable feedback about your recent stay with us. We hope that you had an overall great experience. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for yo... read more
Check in was terrible and lobby was stinky
Business response:
Dear Felipe, Thank you for choosing our hotel and for taking the time to provide your feedback. We sincerely apologize for any disappointment you encountered during your check-in process and for not meeting your expectations regarding the comfort of our environment. We know a first impression is essential, and what you experienced is not typical. Your feedback is invaluable to us, and we are committed to addressing these issues to improve our service. We welcome the opportunity for you to stay with us again and receive a muc... read more
They were strict about friends coming to visit. They asked me what was i traveling for. Sorry i think thats none of their business
Business response:
Dear Greg,Thank you for sharing your feedback. We sincerely apologize if the inquiries during your stay made you feel uncomfortable. Our team is trained to ensure the safety and comfort of all guests, and we appreciate your understanding in this regard. Please be assured that it was never our intention to make you feel that your privacy was being compromised. We value your feedback and are committed to improving our services to better meet the needs of our guests. We hope to have the opportunity to welcome you again in the f... read more
Business response:
Dear Jose, Thank you for choosing our hotel and for sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management
It was really dirty I pay for a 2 bed and they give me one bed
Business response:
Dear Jose, Thank you for choosing our hotel during your recent visit to the area. We extend our sincere apologies for the oversight in meeting your expectations with respect to the requested room. Also, we acknowledge that we did not meet the customary standards of cleanliness and comfort. While we make every effort to accommodate such requests, there are instances when the requested room is not unoccupied and available. We genuinely regret any disappointment you experienced and understand your frustration. Rest assured, we ... read more
If you don’t want to spend that much money for the night and passing through the city. And all you want is clean bed, shower and a restroom's for few hours. It’s a good place to stay. The restroom is clean, towels clean. There was couple of issues for me, 1st was the smell of the room, the room I had has a kitchenette. the people that stayed the night before cooked something spicy, onion and garlic and room smelled terrible. I checked in late after 11 pm. So I stayed in the room, by morning the smells was almost gone. 2nd wa... read more
Business response:
Dear Thurman, Thank you for sharing your experience with us. We regret any aspect of your stay that fell short of complete satisfaction, and we apologize for any inconvenience caused. Your feedback will be shared with our team and utilized to drive future improvements. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated experience you deserve.Sincerely,Hotel Management
It’s ok if your staying for few hours and all you want is a clean bed, shower, restroom and fan/heater/ac that works.
Business response:
Dear Thurman, We appreciate your feedback and hope your stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way.Sincerely,Hotel Management
Don't be deceived Stop don't let the picture for you the breakfast is not a breakfast well not to what I'm used to but yeah all you get is coffee and wrapped up donuts or Twinkies or whatever prefer a motel breakfast a real one
Business response:
Dear Eugene,Thank you for choosing to stay with us. We apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. Thank you for bringing this to our attention. We hope you stay with us again the next time you visit our city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.