Extended Stay America - Albuquerque - Airport

Business response:

Dear Rhonda, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management 

Business response:

Dear Mario, We appreciate your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the elevator outage on the 3rd floor, poor water pressure, and the squealing toilet. Your comments have been shared with our maintenance team, who are working diligently to promptly address and rectify these issues. We understand the importance of a seamless and comfortable stay and regret falling short of your expectations. Thank you for bringing these matters to our attention, and we hope to welcome yo... read more

Business response:

Dear Steven, Thank you for choosing our hotel on your recent visit. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management 

Business response:

Dear Nishath, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will also instruct our team to double-check the cleanliness process so that this problem is never raised. Please return, as we welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing our hotel on your recent visit. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management 

Business response:

Dear Jorge, Thank you for taking the time to review your visit to us. We apologize for the unpleasant experience you had during your stay. We take your feedback seriously and are addressing the concerns about room cleanliness and hotel maintenance. Our aim is to provide a comfortable and secure environment for all our guests. We're committed to improving based on your input. If you ever consider staying with us again, we'd strive to provide you with a much more positive experience. Thank you for bringing this to our attentio... read more

Business response:

Dear William, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management 

Business response:

Dear Steven, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management 

Business response:

Dear Thomas, Thank you for taking the time to review your visit to us. We apologize for the unpleasant experience you had during your stay. Our aim is to provide a comfortable and secure environment for all our guests. We're committed to improving based on your input. If you ever consider staying with us again, we'd strive to provide you with a much more positive experience. Thank you for bringing this to our attention. Sincerely, Hotel Management