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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good. Notice roaches in bathroom. Linens not clean n very wrinkle.
Business response:
Dear Tanya,We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Business response:
Dear Charlotte, Thank you for choosing our hotel and for sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management
Lotz of filled trash cans around, floors seemed stained and had trash in halls and corridors to room, inside appeared to not have been swept well nor mopped at all and had a smell of top ramen or some weird smell. If on a budget its ok.
Business response:
Dear Venus, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sin... read more
there are a lot of long tern stay people in this place. they are smoking weed on hallway. people fight midnight.
Business response:
Dear SungHee, Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about your experience and apologize for the inconvenience caused.Your comments are of utmost importance, and we will ensure that they are communicated to the relevant team members. We sincerely appreciate your feedback and hope for the opportunity to welcome you once again.Sincerely,Hotel Management
Garbage. Management incorrigible and judgemental! Horrible due to the manager making accusations of us using drugs in the room. Will never stay at an extended stay america ever again. I'll be demanding a full refund of the trip.
Business response:
Dear Patrick, We take every guest's feedback seriously, as it is vital for us to ensure a welcoming environment for all our guests. Regarding the incident you mentioned, please allow us to clarify the situation to provide a complete understanding of the events that transpired. We maintain a strict policy against any illegal activities on our property. Your feedback is valuable to us, and we appreciate your patience as we work to address this situation. If there's anything more we can do to assist you, please reach out to us ... read more
Garbage. Accusatory and judgemental for no reason. I was accused of using drugs in the room and kicked off the property because the manager "smelled" smoke from what he believed was my room. I want a full refund for this stay as I was not even in the room for more than 2-3 hours into my booking. I do not use drugs nor were they being used in my room. I had just finished my breakfast and was about to take a shower when the manager knocked and informed me I had 30 minutes to leave the property. Total garbage. Wouldn't go back ... read more
Business response:
Dear Patrick, We take every guest's feedback seriously, as it is vital for us to ensure a welcoming environment for all our guests. Regarding the incident you mentioned, please allow us to clarify the situation to provide a complete understanding of the events that transpired. We maintain a strict policy against any illegal activities on our property. Your feedback is valuable to us, and we appreciate your patience as we work to address this situation. If there's anything more we can do to assist you, please reach out to us ... read more
Shower smelled like sewage while showering. To many homeless hanging around property. Felt unsafe coming and going from hotel. Would not recommend to any guest
Business response:
Dear Kareem, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. We understand how vital a refreshing shower is, and we apologize for any frustration this may have caused. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests.Additionally, we regret any concerns you had with specific individuals outside our hotel. We assure you that we have security on our property a... read more
Customer service a little bad for being tourists and the room is with a bad smell.
Business response:
Dear Melissa, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.