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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found human hair all over, smelled bad throughout our stay, scratchy people everywhere, heater was broken, and there was a massive leak in the sink that spilled everywhere.
Business response:
Dear Jacob, We sincerely apologize for the issues you encountered during your stay. It is clear that your experience did not meet the high standards of cleanliness and maintenance we strive for, and we are truly sorry for the inconvenience you experienced as a result. Our goal is to provide a clean, comfortable, and safe environment for all of our guests, and we will take the necessary steps to ensure that these issues do not occur in the future. We are wholly committed to regaining your trust and confidence, and we hope you... read more
We arrived late at night and had to wait over 30 minutes to check in because the “system was rebooting”. Then there was a homeless man camped next to the elevator, blocking our access to the stairs. Our bed was made without a top sheet, which when reported was remedied by having a sheet delivered to our room so that we could make our own bed. The pillows on the bed should have been replace months ago as they were lumpy and gross. I would never go to this hotel again, nor would I suggest that anyone else do so.
Business response:
Dear Terri, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management
Business response:
Dear Jonine, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management
Gross smell, very poor. Condition room , horrible! … just horrible
Business response:
Dear Kaitra, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Business response:
Dear Ramon, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management
The first room we were given was in fact being renovated and smelled strongly of solvent and wasn't set up in any case because it was still being worked on. The second room we were given (after some delay) had not been properly cleaned (it had a LOT of mold in the toilet, for example, and the shower had clearly not been cleaned, the floor had clearly not been vacuumed etc. In addition to which, neither of the two burners on the included electric stove worked at all. Also lots of signs of lack of maintainence (for example, sk... read more
Business response:
Dear Kim, Thank you for taking the time to review your visit to us. We apologize for the unpleasant experience you had during your stay. The issues you've described are not reflective of our usual standards. We take your feedback seriously and are addressing the concerns about room cleanliness and safety. Our aim is to provide a comfortable and secure environment for all our guests. We're committed to improving based on your input. If you ever consider staying with us again, we'd strive to provide you with a much more positi... read more
Business response:
Dear Sandip, Thank you for taking the time to review your visit to us. We apologize for the unpleasant experience you had during your stay. We take your feedback seriously and are addressing the concerns about room cleanliness and safety. Our aim is to provide a comfortable and secure environment for all our guests. We're committed to improving based on your input. If you ever consider staying with us again, we'd strive to provide you with a much more positive experience. Thank you for bringing this to our attention. Sincere... read more
Woken up by DEA bust We got woken up by a DEA bust in the parking lot, only 1 towel in the bathroom and shower flooding issues… terrible place.
Business response:
Dear Guest, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value you as our guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand.Thank you again, and we wish you all the ... read more
Room smelled like cat pee. Stained carpet. Drug dealers & hookers out front. If that’s your thing, stay here..
Business response:
Dear Anthony, Thank you for taking the time to review your visit to us. We apologize for the unpleasant experience you had during your stay. The issues you've described are not reflective of our usual standards. We take your feedback seriously and are addressing the concerns about room cleanliness and safety. Our aim is to provide a comfortable and secure environment for all our guests. We're committed to improving based on your input. If you ever consider staying with us again, we'd strive to provide you with a much more po... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.