Extended Stay America - Albuquerque - Airport

Business response:

Dear CAMIA, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Stanley, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We hope you will accept our apologies and consider staying with us a... read more

Business response:

Dear David, Thank you for choosing our hotel and sharing your review. Our goal is to provide clean and comfortable accommodations for our esteemed guests. Therefore, we extend our sincerest apologies for any inconvenience caused by the condition of the room. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. We hope to have another opportunity to host you again in the future. Sincerely, Hotel Management 

Business response:

Dear Bryant, Thank you for choosing our hotel and sharing your review. Our goal is to provide clean and comfortable accommodations for our esteemed guests. Therefore, we extend our sincerest apologies for any inconvenience caused by the condition of the room. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. We hope to have another opportunity to host you again in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. Although our guest rooms are designated as smoke-free, we understand that there may be instances where this rule is overlooked. We take great pride in providing our guests with a clean and fresh environment, and we apologize for any oversights during your stay. Thank you for bringing this to our attention, and we will take immediate action to ensure that our guests have a comfortable and enjoyable experience. We look forward to welcoming you back for another pleasant v... read more

Business response:

Dear Dana, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Manag... read more

Business response:

Dear Mike, Thank you for taking the time to review your stay. Even though the rating given does not reflect your generous compliments, we are glad that you had a positive experience. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to the city.Sincerely,Hotel Management 

Business response:

Dear Gonzalo, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management 

Business response:

Dear Christopher, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management