This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Drove 100 miles and they wouldn’t let us check in because of a computer system audit. 12:40am and still waiting.
Business response:
Dear Anna, We apologize for the inconvenience during check-in due to a computer system audit. Your feedback is important to us, and we will use it to improve our procedures for a seamless experience in the future. Please let us know if you need further assistance or have concerns. Thank you for your patience and understanding.Sincerely,Hotel Management
Room was not cleaned; the nonsmoking room smell like smoke gave me a sore throat.
Business response:
Dear Davin, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell and the cleanliness issues that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Man... read more
This was the worst experience I have ever had and my family does a lot of traveling for sports tournaments. We checked in everything seemed fine until we got to the room and it was filthy.. trash was still in the cabinets from the last person I’m assuming bright red looked like fresh blood on top of the bed.. bathroom was dirty and floors not clean.. we called the front asking for a new room and they said there was nothing they could do! So we asked for our money back so we could go to another hotel and they refused our mone... read more
Business response:
Dear Jenifer, Thank you for staying with us. We are disappointed to read about the concerns with the cleanliness of your room, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management
Business response:
Dear Kevin, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management
Be Aware! I would not recommend this stay! First of all, the first room had not been cleaned at all. The person at the front desk did not show any type of concern or empathy about it and was just given another room key, after struggling with it to work. Secondly, the next rooms bathroom looked like it was still under construction where the air vent was not covered up with the cover just on the floor, the rails in the showers had been broken off? (placed into a handicap accessible room) Lastly, rudely awaken before chech out ... read more
Business response:
Dear Guest, We always appreciate feedback from our guests to ensure we are meeting our high standards of service. Therefore, we sincerely apologize for the issues you experienced during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
I booked for a non smoking room the room smelled very bad like smoke the bathroom seating was loose the A/C unit would cool only for like 15 minutes
Business response:
Dear Francisco, Thank you for selecting us and sharing your valuable feedback. We are sorry for not providing you with a comfortable environment and for the problems with the air conditioning in your room. Although our guest rooms are designated as smoke-free, there are instances where this rule is not followed. We take these violations very seriously, and we will promptly address them with the relevant departments. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hote... read more
Business response:
Dear Elle, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management
Business response:
Dear Guest Regina, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Although your experience is not typical, we have room to improve and you have our assurance that we will. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
It was not so good.
Business response:
Dear Ramana, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.