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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap price , very small beds , over a week and have not received my deposit
Business response:
Dear Jack, Thank you for taking the time to write a review about your stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is always available and happy to make you as comfortable as possible. If we can be of further assistance, please reach out to the hotel directly. We appreciate your business and hope you will come and stay with us again.Sincerely,Hotel Management
Business response:
Dear Miah, Thank you for taking the time to write a review about your stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is always available and happy to make you as comfortable as possible. If we can be of further assistance, please reach out to the hotel directly. We appreciate your business and hope you will come and stay with us again. Sincerely, Hotel Management
Room for Improvement Not my favorite stay for my first visit to Albuquerque. The visit was met with mediocre enthusiasm from the desk staff, the room was decent, but the bed looked laid in, and the security deposit charged to my card took a couple phones to determine when it would be removed a week after my check in.
Business response:
Dear Guest, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Although your experience is not typical, we have room to improve and you have our assurance that we will. We hope to have the chance to make it up to you on a future visit.Sincerely,Hotel Management
The rooms were with smoking smell and the bed sheets were not even changed. We could see full dog hair on the bed and complined. They do not pick up phone and finally changed to another room which also had smoking smell. Rooms were unclean and poorly managed.
Business response:
Dear Rajasekhara, We apologize for the issues you experienced during your recent stay with us. The lack of responsiveness of our staff and the condition of your suite you describe is unacceptable and not representative of our quality standards. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are wholly committed to regaining y... read more
Very unprofessional and dirty. Room smelled nasty and the floor was super dirty. Some guys unsupervised pit bull ran up to me and my family and was about to bite at one of us. Staff was unhelpful when informed. Garbage was full everywhere. The dryer is broken so no clean blankets. And later after i checked out ,i called about getting my $200 deposit back for a $50 room. The guy hung up on me. It was a horrible experience and i definitely don't recommend.
Business response:
Dear Nathanial, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback has been shared with our team to ensure similar issues are not made in the future. If we can be of further assistance, please get in touch with us at the hotel directly; we are always here to help. We understand the frustration and hope you will offer us another opportunity to host you and your family.Sincerely,Hotel Management
Business response:
Dear An, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management
Business response:
Dear Isaac, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your feedback. Sincerely, Hotel Management
The manager was nice but ran her mouth complaining about some other guests and how she had to do all the work at the place. Booked the room and paid in full through Expedia then showed up to check in and was told there was a $200 refundable charge because too many other guests had trashed the place. I did get the money refunded but that was pretty frustrating to have a surprise charge to check in that was more than twice what I already paid for the room. Not a terrible space but I would not book again.
Business response:
Dear Jennifer, Thank you for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we understand the frustration you encountered due to the billing-related issues. Please allow us some time to review your account and investigate further. You have our assurance that we will address your concern appropriately. If you have any concerns regarding your charges, please don't hesitate to reach us directly. We are sorry for the inconvenience caused, and we hope to welcome you back in the... read more
Employees are disrespectful and they lie just to get you to pay more money. They have roaches and instead of getting maintenance to clean they gave me a spray to inhale the fumes and do it myself after being promised several times they would handle it . Took $400 deposit I’m hoping to get it back . I would never come back though worst experience ever .
Business response:
Dear Jasmine, We appreciate you choosing us and sharing your feedback. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. In response to your comments, our housekeeping and maintenance team is reviewing the room and will ensure everything is resolved at the earliest. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us.... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.