This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room description was KING size bed and the bed was a full size. The room was dark, dingy and not clean. The towels were clean.
Business response:
Dear Georgia, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Ensuring our rooms meet the highest standards is a top priority for us, and we regret not meeting these expectations. We have addressed this issue with our housekeeping team and appreciate you bringing this to our attention. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerel... read more
Worst hotel ever I had too Change rooms twice. The first time the sheets where re used from the previous people. It had food crumbs on it and dropping of food on the bed. the second time the toilet still had poop in it. After a hour of laying in the bed i got bit by a bed bug. It was a horrible stay. The worst hotel I’ve ever stayed at. I tried to get a refund and they said no refunds even after I got bit by a bed bug. The front desk guy joe was rude.
Business response:
Dear Quanisha, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and enjoyable stay for all our guests is our top priority, and we regret that we fell short of meeting your expectations.
errible service We spent one night without heating We called the management, and they told us that in the morning We could talk to them, and they told us that because we used Expedia they couldn't refund us anything... that we should contract directly with them, That night the hotel was full and they couldn't move us to another room.
Business response:
Dear LUIS, We are sorry to learn about the issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We take your feedback seriously and will address these issues with our team to ensure improvements. Regarding the refund, financial inquiries must be made through a third-party prepaid booking site for reservations made through them. However, we suggest reaching out to the hotel as soon as po... read more
The place is very unkempt. Someone was smoking right outside the room with no smoking sign and when reported the desk officer said they find it difficult enforcing the non smoking policy. Everything in the room was not working well. The bathroom sink was clogged. The stove not working. The crockery supply laughable
Business response:
Dear Nkechi, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and enjoyable stay for all our guests is our top priority, and we regret that we fell short of meeting your expectations. Rest assured, we are taking immediate steps to address the issues you've highlighted, including reinforcing our non-smoking policy enforcement and conducting maintenance checks on all amenities. Your feedback is invaluable, and we apprec... read more
Hotel was very outdated. It felt scary to stay there. Broken elevator. Felt like a prison cell.
Business response:
Dear Rhonda, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Elevator out 3 floor. Poor water pressure Toilet squealed
Business response:
Dear Mario, We appreciate your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the elevator outage on the 3rd floor, poor water pressure, and the squealing toilet. Your comments have been shared with our maintenance team, who are working diligently to promptly address and rectify these issues. We understand the importance of a seamless and comfortable stay and regret falling short of your expectations. Thank you for bringing these matters to our attention, and we hope to welcome yo... read more
Business response:
Dear Steven, Thank you for choosing our hotel on your recent visit. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Unclean place The garbage was laying around and rooms and smelly.
Business response:
Dear Nishath, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will also instruct our team to double-check the cleanliness process so that this problem is never raised. Please return, as we welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management
Lame Wack
Business response:
Dear Guest, Thank you for choosing our hotel on your recent visit. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.