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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Are you #$%& ing Kidding Me ? I called ahead to politely inform the property of my late check in. Arrived on propoerty at 1:10am. "We can't check you in until our system finishes auditing" ! I waited over an hour to get into a room after a full day of travel. Note: my room was PREPAID. But, "Nope" we have to charge your damage deposit and the system's down. Wow ! Make me feel like a perpetrator, rather than a guest. If I prepaid, don't you already have my card on file ? You're in the HOTEL business... next to an airport ! Is... read more
Business response:
Dear Rusty, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your feedback is important to us, and it is confirmed they are addressed adequately and never repeated. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Good bye Disgusting with pubic hair in toilet and dirty sheets. Left and did not stay because of flilth. Oh wait. . .cant get a refund either because of hotels.com policy. No longer doing any bookings through hotels.com
Business response:
Dear Guest, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Business response:
Dear Charles, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience. We look forward to hearing from you. Sincerely, Hotel Management
I did like the price but that's it. I would rather have slept on a jagged pile of rocks than the mattress they gave me, got no sleep at all and became sick from lack of sleep that week. I had been traveling and finally got a room to my self and was all set for sleep, just to toss and turn all night on the world's worst mattress. I also was shocked to have to put up a deposit that was four times the room rate, and then wait over a week for reimbursement. Please inform customers when booking about policies like this. It was ex... read more
Business response:
Dear Matthew, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Our concerned team is already working on the issues to improve. We appreciate you sharing these details and are very grateful for your patience. Please stay with us again so we can show you the hospitality you deserve. SincerelyHotel Management
Business response:
Dear Julie, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience. We look forward to hearing from you. Sincerely, Hotel Management
Business response:
Dear Denell, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience. We look forward to hearing from you. Sincerely, Hotel Management
Nothing
Business response:
Dear Patrick, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience. We look forward to hearing from you. Sincerely,Hotel Management
We had 2 rooms due to the first room being infested with roaches and a leftover toothbrush from the previous guest. Our second room had water leaking from the fridge. We just checked out immediately and demanded a refund for our stay and deposit. Also, the first room we had with the roach infestation was given to another guest and his son and I’m positive the room was never cleaned between guests.
Business response:
Dear John, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. If you wish to discuss this further, please do not hesitate to reach out to us directly. Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
No one in the office when we tried to check in at 8pm, had to wait 15 minutes. Required a $200 deposit, 5 days later still has not been refunded, probably hoping I will forget to check. Called and they say it is the banks fault, but other refunds on the card processed the same day. Do not stay here, not worth it, pay a few buck and go somewhere else. Picture shows interior corridors, it is not. All rooms are exterior entrance. Deceitful all the way around.
Business response:
Dear Craig, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.