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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room we were given was in fact being renovated and smelled strongly of solvent and wasn't set up in any case because it was still being worked on. The second room we were given (after some delay) had not been properly cleaned (it had a LOT of mold in the toilet, for example, and the shower had clearly not been cleaned, the floor had clearly not been vacuumed etc. In addition to which, neither of the two burners on the included electric stove worked at all. Also lots of signs of lack of maintainence (for example, sk... read more
Business response:
Dear Kim, Thank you for taking the time to review your visit to us. We apologize for the unpleasant experience you had during your stay. The issues you've described are not reflective of our usual standards. We take your feedback seriously and are addressing the concerns about room cleanliness and safety. Our aim is to provide a comfortable and secure environment for all our guests. We're committed to improving based on your input. If you ever consider staying with us again, we'd strive to provide you with a much more positi... read more
Business response:
Dear Sandip, Thank you for taking the time to review your visit to us. We apologize for the unpleasant experience you had during your stay. We take your feedback seriously and are addressing the concerns about room cleanliness and safety. Our aim is to provide a comfortable and secure environment for all our guests. We're committed to improving based on your input. If you ever consider staying with us again, we'd strive to provide you with a much more positive experience. Thank you for bringing this to our attention. Sincere... read more
Woken up by DEA bust We got woken up by a DEA bust in the parking lot, only 1 towel in the bathroom and shower flooding issues… terrible place.
Business response:
Dear Guest, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value you as our guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand.Thank you again, and we wish you all the ... read more
Room smelled like cat pee. Stained carpet. Drug dealers & hookers out front. If that’s your thing, stay here..
Business response:
Dear Anthony, Thank you for taking the time to review your visit to us. We apologize for the unpleasant experience you had during your stay. The issues you've described are not reflective of our usual standards. We take your feedback seriously and are addressing the concerns about room cleanliness and safety. Our aim is to provide a comfortable and secure environment for all our guests. We're committed to improving based on your input. If you ever consider staying with us again, we'd strive to provide you with a much more po... read more
Ok. Old towels left from previous guest. Door was hard to unlock and lock. Needs some work.
Business response:
Dear Brian, Thank you for evaluating your recent visit to our hotel. We value your comments as it helps us identify how we can enhance our guest satisfaction moving forward. We make every effort to deliver clean, well-maintained, and inspected suites for our arriving guests. Therefore, we sincerely apologize for overlooking some parts while preparing your room. Thank you for bringing this to our attention; we will address this right away to prevent future occurrences. We hope you will consider allowing us to welcome you back... read more
Business response:
Dear Franz, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management
Business response:
Dear Leonardo, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management
Business response:
Dear Airyonna, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management
Horrible check in Waited outside for a long time before I was able to check in with kids
Business response:
Dear Arlene, Thank you for staying with us and sharing your review. We are genuinely sorry for the service issues you experienced during your check-in. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you allow us to make this up to you and demonstrate the hospitality you deserve on your next visit. Thanks again for being our guest and sharing your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.