This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is extremely duty and old
Business response:
Dear MISAEL, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
Dirty and noisy. Could not sleep. Property disregarded the complaint. Do not stay at this property.
Business response:
Dear Bernadette, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Super Sketch Despite booking through hotels.com, this hotel charges a 200$ deposit hold on a room which is outrageous. Further more when I arrived a tweaker was breaking into a car outside the night auditor who was pretty surly did not seem to care. "I'll take care of it". The rooms are super small and I didn't want to take a shower there. Super sketch.
Business response:
Dear Lyndon, please accept our sincere apologies for the issues you experienced while staying with us. We take the security of our guests very seriously, so we are sorry you felt unsafe during your stay. Furthermore, we are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Thank you for being ou... read more
The nonsmoking room smelled terrible of smoke. There was a used bar of soap left in the shower. The shower water handle was falling off the shower wall. Super disappointing room! Was told upon check-in that a hold would be placed on my card, which I anticipated. However my card was charged for the gold amount and later when I called back was told “they don’t know who helped me but they don’t do a hold it’s a charge and the funds will be returned in about 3 business days.”
Business response:
Dear Lillian, please accept our apologies for your disappointing stay with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We also apologize for the misunderstanding regarding the charges. Please reach out to us at the hotel for further assistance. We do hope to have the opportunity to regain your trust and welcome you b... read more
I had been given TWO rooms both that looked like they weren’t clean or someone took a nap before the 3rd one was a clean and proper room. Very disappointing.
Business response:
Dear Jaidon, please accept our apologies for receiving a suite that was not ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much mo... read more
Business response:
Dear Jerome, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management
The room was dirty, unstocked, and the toilet was broken. Not a good experience.
Business response:
Dear John, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Bathroom was dirty floor and mirror pillows were stinky
Business response:
Dear Carmen, Please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your stay. We will discuss your feedback with our housekeeping staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management
Everything and All was beyond terrible
Business response:
Dear Anthony, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope to have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.