Extended Stay America - Albuquerque - Airport

Business response:

Dear Michael, Thank you for choosing us during your visit to the city. We are glad you were satisfied with the price; however, we regret not meeting your expectations. Please let us know your valuable feedback on the areas we need to improve our guest experience. It was our pleasure hosting you, and we hope you will revisit it whenever you return to the city. Sincerely, Hotel Management 

Business response:

Dear Jerry, Thank you for your valuable feedback. We are sorry for the inconvenience you had during your stay. We are sorry the deposit policy came as a surprise. We try to keep our guests informed about the same by having this information published on booking sites. Please feel free to reach out to us at the hotel for further assistance. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfy... read more

Business response:

Dear Thomas, Thank you for choosing us during your visit to the city. We are glad you were satisfied with the price; however, we regret not meeting your expectations. Please let us know your valuable feedback on the areas we need to improve our guest experience. It was our pleasure hosting you, and we hope you will revisit it whenever you return to the city.Sincerely,Hotel Management 

Business response:

Dear Samantha, Thank you for choosing us during your visit to the city. We are glad you were satisfied with the price; however, we regret not meeting your expectations. Please let us know your valuable feedback on the areas we need to improve our guest experience. It was our pleasure hosting you, and we hope you will revisit it whenever you return to the city.Sincerely,Hotel Management 

Business response:

Dear Abeth, Thank you for choosing us during your visit to the city. We are glad you were satisfied with the price; however, we regret not meeting your expectations. Please let us know your valuable feedback on the areas we need to improve our guest experience. It was our pleasure hosting you, and we hope you will revisit it whenever you return to the city. Sincerely, Hotel Management 

Business response:

Dear Eliodoro, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it's not repeated. Thank you for being our guest, and we hope you will stay with us again so we can show you the hospitality for which we are known.Sincerely,Hotel... read more

Business response:

Dear Cathy, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. We've shared your concerns with the management team, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management 

Business response:

Dear TIANHONG, please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your comments have been shared with management for further review and improved coordination of our efforts. We want to regain your trust and hope to serve you again.Sincerely,Hotel Management