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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First they put us in a room that was never even cleaned the mess from the last people was there
Business response:
Dear dawn, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more s... read more
Business response:
Thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future. Sincerely, Hotel Management
Bare bones Bare bones room with no amenities. We won’t stay there again.
Business response:
Dear Barbara, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation with our suite and amenities and for the inconvenience this undoubtedly caused. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
Súper mal servicio al cliente, la persona de enfrente súper racista y despota, No recomiendo este hotel a menos que quieras que te arruinen tu día
Business response:
Dear Erik, please accept our apologies for the service issues you experienced and our lack of responsiveness. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Such an instance is not the impression we want our guests to think of us. Please be assured we will review this incident with our staff to handle such situations better. We appreciate your observations and hope you will consider giving us a second chance to pro... read more
The window did not lock and is big enough for anyone to walk right in right next to the bed. I asked to switch rooms and they didn’t have any more so I was suppose to receive a refund and thought it was weird she couldn’t print it. They still try to charge me for the room.
Business response:
Dear Ashley, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Find when we got to run I noticed refrigerator had to leave a couple hours in a picture what isn't getting cold call down to the office told me I wasn't working they said it might be plugged I checked that it was a weird smile coming from there to try to spray like Lysol or something and I kept on doing all night try to call the office and then they said we do something about it but they never did but it's okay I do believe in Albuquerque just trying to get really having a hard time right now trying to get out of the house b... read more
Business response:
Dear MONIQUE, thank you for choosing our hotel for your recent stay. We apologize for the issues you encountered in your suite with the refrigerator. Our maintenance team is already working to solve the problems, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management
Well to start it all off we couldn’t even get into our room because their systems crashed. So after not being able to get our room after traveling all day. I say don’t go to this place because it’s not worth it and the service all around wasn’t good at all or responsible enough to do their job. The rooms aren’t worth it and customer service was terrible. They even refused my refund after we waited for 3 hours!
Business response:
Dear Sara, please accept our apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are sorry and hope you will consider giving us a second chance in the future to regain your trust in us.Sincerely,Hotel Management
I was overcharged They asked 200 hundred deposit in my card suppose to be refundable After check out automatically. Instead was fully charged total $263 per one night. I'm quite man did not damaged anything. That's an abuse
Business response:
Dear Venancio, We are sorry for the issues you experienced. The deposit is generally refunded within 14 days post departure. If you are still waiting to get the amount within this time frame, please feel free to reach out to us at the hotel so we can assist you. Please accept our apologies again; we hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.