This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear An, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management
Business response:
Dear Isaac, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your feedback. Sincerely, Hotel Management
The manager was nice but ran her mouth complaining about some other guests and how she had to do all the work at the place. Booked the room and paid in full through Expedia then showed up to check in and was told there was a $200 refundable charge because too many other guests had trashed the place. I did get the money refunded but that was pretty frustrating to have a surprise charge to check in that was more than twice what I already paid for the room. Not a terrible space but I would not book again.
Business response:
Dear Jennifer, Thank you for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we understand the frustration you encountered due to the billing-related issues. Please allow us some time to review your account and investigate further. You have our assurance that we will address your concern appropriately. If you have any concerns regarding your charges, please don't hesitate to reach us directly. We are sorry for the inconvenience caused, and we hope to welcome you back in the... read more
Employees are disrespectful and they lie just to get you to pay more money. They have roaches and instead of getting maintenance to clean they gave me a spray to inhale the fumes and do it myself after being promised several times they would handle it . Took $400 deposit I’m hoping to get it back . I would never come back though worst experience ever .
Business response:
Dear Jasmine, We appreciate you choosing us and sharing your feedback. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. In response to your comments, our housekeeping and maintenance team is reviewing the room and will ensure everything is resolved at the earliest. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us.... read more
Are you #$%& ing Kidding Me ? I called ahead to politely inform the property of my late check in. Arrived on propoerty at 1:10am. "We can't check you in until our system finishes auditing" ! I waited over an hour to get into a room after a full day of travel. Note: my room was PREPAID. But, "Nope" we have to charge your damage deposit and the system's down. Wow ! Make me feel like a perpetrator, rather than a guest. If I prepaid, don't you already have my card on file ? You're in the HOTEL business... next to an airport ! Is... read more
Business response:
Dear Rusty, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your feedback is important to us, and it is confirmed they are addressed adequately and never repeated. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Good bye Disgusting with pubic hair in toilet and dirty sheets. Left and did not stay because of flilth. Oh wait. . .cant get a refund either because of hotels.com policy. No longer doing any bookings through hotels.com
Business response:
Dear Guest, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Business response:
Dear Charles, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience. We look forward to hearing from you. Sincerely, Hotel Management
I did like the price but that's it. I would rather have slept on a jagged pile of rocks than the mattress they gave me, got no sleep at all and became sick from lack of sleep that week. I had been traveling and finally got a room to my self and was all set for sleep, just to toss and turn all night on the world's worst mattress. I also was shocked to have to put up a deposit that was four times the room rate, and then wait over a week for reimbursement. Please inform customers when booking about policies like this. It was ex... read more
Business response:
Dear Matthew, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Our concerned team is already working on the issues to improve. We appreciate you sharing these details and are very grateful for your patience. Please stay with us again so we can show you the hospitality you deserve. SincerelyHotel Management
Business response:
Dear Julie, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience. We look forward to hearing from you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.