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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Denell, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience. We look forward to hearing from you. Sincerely, Hotel Management
Nothing
Business response:
Dear Patrick, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience. We look forward to hearing from you. Sincerely,Hotel Management
We had 2 rooms due to the first room being infested with roaches and a leftover toothbrush from the previous guest. Our second room had water leaking from the fridge. We just checked out immediately and demanded a refund for our stay and deposit. Also, the first room we had with the roach infestation was given to another guest and his son and I’m positive the room was never cleaned between guests.
Business response:
Dear John, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. If you wish to discuss this further, please do not hesitate to reach out to us directly. Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
No one in the office when we tried to check in at 8pm, had to wait 15 minutes. Required a $200 deposit, 5 days later still has not been refunded, probably hoping I will forget to check. Called and they say it is the banks fault, but other refunds on the card processed the same day. Do not stay here, not worth it, pay a few buck and go somewhere else. Picture shows interior corridors, it is not. All rooms are exterior entrance. Deceitful all the way around.
Business response:
Dear Craig, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The hotel is extremely duty and old
Business response:
Dear MISAEL, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
Dirty and noisy. Could not sleep. Property disregarded the complaint. Do not stay at this property.
Business response:
Dear Bernadette, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Super Sketch Despite booking through hotels.com, this hotel charges a 200$ deposit hold on a room which is outrageous. Further more when I arrived a tweaker was breaking into a car outside the night auditor who was pretty surly did not seem to care. "I'll take care of it". The rooms are super small and I didn't want to take a shower there. Super sketch.
Business response:
Dear Lyndon, please accept our sincere apologies for the issues you experienced while staying with us. We take the security of our guests very seriously, so we are sorry you felt unsafe during your stay. Furthermore, we are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Thank you for being ou... read more
The nonsmoking room smelled terrible of smoke. There was a used bar of soap left in the shower. The shower water handle was falling off the shower wall. Super disappointing room! Was told upon check-in that a hold would be placed on my card, which I anticipated. However my card was charged for the gold amount and later when I called back was told “they don’t know who helped me but they don’t do a hold it’s a charge and the funds will be returned in about 3 business days.”
Business response:
Dear Lillian, please accept our apologies for your disappointing stay with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We also apologize for the misunderstanding regarding the charges. Please reach out to us at the hotel for further assistance. We do hope to have the opportunity to regain your trust and welcome you b... read more
I had been given TWO rooms both that looked like they weren’t clean or someone took a nap before the 3rd one was a clean and proper room. Very disappointing.
Business response:
Dear Jaidon, please accept our apologies for receiving a suite that was not ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much mo... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.