This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was given occupied room . It was awkward to say the least.
Business response:
Dear Abel, we appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we apologize for giving you the wrong room. We will discuss this with the team members and ensure that this will never be repeated. We hope the remainder of your stay made up for this and that you will choose to stay with us again in the future.Sincerely,Hotel Management
I had booked our room a few days before we arrived. We got to the property around 1130 at night just to find out they gave our room to another guest because they had an inconvenience. The front desk told me they are sorry and there’s nothing they can do and turned me away. Mind you, we had a newborn and a 3 year old in the vehicle. We were driving around at midnight trying to find a room but everywhere else was full. We did not appreciate this at all. It was such a horrible experience.
Business response:
Dear Alexandria, please accept our apologies for the frustrations you and your family experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the mix-up and the inconvenience this undoubtedly caused. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again for your candid feedback. We hope we have the opportunity to make it up to you on a future visit. Thank you again.... read more
No me gusto
Business response:
Dear Arturo, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
Smelly Rooms Room smelled..
Business response:
Dear Septimus, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management
Business response:
Dear Melody, we are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management
The room and smell was terrible, the bed was uncomfortable. When we left we saw drug addicts coming out of one the top floor rooms
Business response:
Dear Ian, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it... read more
The room given to me was filthy! Candy wrappers on th floor… When l requested for a room change, the Front Desk said he can’t because they are fully booked. I requested someone to clean the room - housekeepers are off. Did NOT stay at the hotel!
Business response:
Dear Anne, thank you for choosing us. We are very disappointed to read that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean, fresh environment, and we are very sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for analysis. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Ma... read more
This experience was so bad that I chose not to stay at the property this evening. Fortunately there were many other hotels next door that had occupancy so I stayed at the Comfort Inn a few doors down. Where to start? Because it was all bad. Checking in the front desk clerk was by far the rudest person I have ever experienced at a hotel. After paying for the room I was told I could not get a key until I paid an additional $200 for room damages (which would be returned after my one night stay). Went to the room and it smelled ... read more
Business response:
Dear Tim, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.