Extended Stay America - Albuquerque - Airport

Business response:

Dear Jerome, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Although we know this stay did not meet your expectations, we hope you will allow us another opportunity to host you again and make it up to you. Sincerely, Hotel Management 

Business response:

Dear John, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management 

Business response:

Dear Carmen, Please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your stay. We will discuss your feedback with our housekeeping staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management 

Business response:

Dear Anthony, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope to have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for choosing us during your visit to the city. We are glad you were satisfied with the price; however, we regret not meeting your expectations. Please let us know your valuable feedback on the areas we need to improve our guest experience. It was our pleasure hosting you, and we hope you will revisit it whenever you return to the city. Sincerely, Hotel Management 

Business response:

Dear Jerry, Thank you for your valuable feedback. We are sorry for the inconvenience you had during your stay. We are sorry the deposit policy came as a surprise. We try to keep our guests informed about the same by having this information published on booking sites. Please feel free to reach out to us at the hotel for further assistance. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfy... read more

Business response:

Dear Thomas, Thank you for choosing us during your visit to the city. We are glad you were satisfied with the price; however, we regret not meeting your expectations. Please let us know your valuable feedback on the areas we need to improve our guest experience. It was our pleasure hosting you, and we hope you will revisit it whenever you return to the city.Sincerely,Hotel Management 

Business response:

Dear Samantha, Thank you for choosing us during your visit to the city. We are glad you were satisfied with the price; however, we regret not meeting your expectations. Please let us know your valuable feedback on the areas we need to improve our guest experience. It was our pleasure hosting you, and we hope you will revisit it whenever you return to the city.Sincerely,Hotel Management 

Business response:

Dear Abeth, Thank you for choosing us during your visit to the city. We are glad you were satisfied with the price; however, we regret not meeting your expectations. Please let us know your valuable feedback on the areas we need to improve our guest experience. It was our pleasure hosting you, and we hope you will revisit it whenever you return to the city. Sincerely, Hotel Management