This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room: Arrived at property and the phone did not work all buttons pushed in could not even call to front office. 1 of the "Closet" space had a broken bracket. Property: was leaving property and right in front of office there is uneven pavement. Me and my sister were carrying our bags to the car she tripped on the uneven pavement fell down. We filed an incident report with manager on site. She was injured her entire left side of her body is bruised and swollen. I tried to assist her and in the process got injured as well, blee... read more
Absolutely filthy!!!!
The locztion was fair, off the highway in the back. However, the staff here did a terrible job at house cleaning. There was moldy items left behind in the fridge, the towels were stained and a extremely long hair was tucked in one of the towels while the stove top had remaining food crumbs around the edges and no ice bucket. In addition, the blankets had a bad smell and the bed was hard as a rock. Overall, i wouldn't go here again.
Business response:
Dear Chris, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without ... read more
Room has bugs and cocaroches in room this was brought up to front desk monday morning. They said they were gonna call back to see what they can do but never did . Had my guys go to the front desk after work to request a new room and told them the reason the front desk said there was nothing they could do for them. Will never stay here again. Terrible customer service
un accueil inexistant voire indifférent.
Business response:
Dear Jean, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management
Crooked and about to cave in Dirty. The person checking us in was very rude. The floor to our room felt like it was about to cave in. Literally the room was askew from the floor. Definitely has some water damage in the bathroom, you bounced when you walked on the floor. This place should be condemned or at least our room. Everything was dusty and musty.
Business response:
Dear Guest, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We also apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your... read more
Business response:
Thank you for your feedback. We will be addressing your concerns.
Bare minimum. We needed a place to stay since our loved one was terminally ill nearby. Hotel was "out of pots and pans and other amenities" however, they managed to give us a broken coffee maker (still grateful), 2 spoons, knives, and forks, 2 cups, bowls and plates.... unfortunately the refrigerator had defrosted and left a dirty water mark on the floor. No ice machine available and no ice trays... Staff was helpful and polite as they could be. Would not recommend unless you just need the bare minimum.
Business response:
Dear Alison, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Room was alright, the fan in the bathroom made a lot of noise. The tv signal keep going out. And the 200 dollar deposits they said would be refunded at check out ( when I checked out ) now is going to take 2-3 Business days to get refunded, all in all i won’t be staying there again
Business response:
Dear Greg, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.