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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stairwells were stained, dirty and reeked of dead animals (rats?). There were overflowing trash bins everywhere. No frying pans were available. Bedspreads smelled vaguely of human perspiration and were of dubious cleanliness. The night we stayed, dogs barked constantly and a blood-curdling scream from a woman in the parking lot was heard.
Business response:
Dear Elizabeth, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Not happy Found reservation plus $200 deposit. Room carpet had black spots. Bathroom had coffee cup and used soap. Changed rooms. Clean and no messy second bed
Business response:
Dear Christine, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
When I got there, they only had one room listed on the reservation. It was a reservation for two rooms. It was after midnight and I had to scramble to find another room in the area. The room was very smoky. The next day they wouldn’t print out folio until someone “inspected the room.” We waited nearly twenty minutes then finally gave up. I’ve worked in several hotels and resorts in my 26 years in hospitality. I have never heard of nor experienced this.
Business response:
Dear Kerri, thank you for your feedback about your recent stay with us. We understand the frustration and apologize for the issue at check-in. We are working with our team members and training them to handle such situations better going forward. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely Hotel Management
Business response:
Dear Juan, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The bath room was very dirty, the bedding was not clean and the lamps above the beds were broken and plastic pieces all over the beds, fridge still had food in it😕 Do not recommend. They also charge 200.00 deposit for each room
Business response:
Dear Starla, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
The room was filthy. Noisy. Not worth a dime.
Business response:
Dear JOEL, we apologize that our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Waited more than 45 mins for the Computer to finish audit to check in
Business response:
Dear Grace, thank you for your feedback about your recent stay with us. We understand the frustration and apologize for the delay in check-in. We are working with our team members and training them to handle such situations better going forward. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely Hotel Management
Business response:
Dear Isiah, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
We were put in room 129, right next to the laundry room. Everytime someone went in and out of the laundry room it sounded like someone was trying to break into our room and was very loud in general. The laundry room door slamming open and close went on till way past midnight. The beds are lumpy and springy. The pillows are rock hard and lumpy as well. The only thing this place has going for it, is that it was clean.
Business response:
Dear Micah, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.