This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear kitchen, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
This hotels policy was not okay. I called before booking to verify I can get a late checkin was told it would be okay even put a note on file, apparently it wasn’t okay and there was no note and I was still charged. According to Orbitz this happens a lot . Couldn’t get a refund from anyone.
Business response:
Dear Johanna, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Didnt like tgat they put us right next to check in door, about 6 feet away from ours! People standing outside talking, smoking etc at 12:30 am and we are trying to sleep! Especially the human traffic going in and out of office and door opening and closing!
Business response:
Dear Gary, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Needed to leave early to catch flight and no one at office. Needed receipt and confirm $200 deposit was refunded.
Business response:
Dear Timothy, thank you for sharing your review. Please accept our apologies for any inconvenience caused while you check out. We request you contact the front desk directly for your concerns. We are looking forward to welcoming you back soon. Sincerely, Hotel Management
Ugh Sticky floor, sticky carpet, sticky sheets. Noisy as hell.
Business response:
Dear Guest, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
It looks very old and it feels like it was a little too expensive for what I got. I’d rather pay $200 a night in a super nice hotel than to stay here for free. The guy at the front desk wasn’t all very nice and they ask for a $200 deposit for what.. nothing is even expensive in the room I stayed at. The tv was the smallest size they could find. Not at all happy with my stay.
Business response:
Dear Ethel, thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review. Sincerely, Hotel Management
clean property, everything was so old in the room. There were no shelves to put anything, little soap, no dishes in the kitchenette, old stove, cigarette burns on the chairs and curtains, but no roaches which is a plus. The staff have no control over these things. This is something that the owners have to invest in. Where the hell is the lobby? It is so small, it said grab and go breakfast, no breakfast, no lobby, the pictures on the website looked amazing. This place was a dump.
Business response:
Dear bonnie, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Expensive to be Dirty and broken
Business response:
Dear Guest, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.