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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The window did not lock and is big enough for anyone to walk right in right next to the bed. I asked to switch rooms and they didn’t have any more so I was suppose to receive a refund and thought it was weird she couldn’t print it. They still try to charge me for the room.
Business response:
Dear Ashley, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Find when we got to run I noticed refrigerator had to leave a couple hours in a picture what isn't getting cold call down to the office told me I wasn't working they said it might be plugged I checked that it was a weird smile coming from there to try to spray like Lysol or something and I kept on doing all night try to call the office and then they said we do something about it but they never did but it's okay I do believe in Albuquerque just trying to get really having a hard time right now trying to get out of the house b... read more
Business response:
Dear MONIQUE, thank you for choosing our hotel for your recent stay. We apologize for the issues you encountered in your suite with the refrigerator. Our maintenance team is already working to solve the problems, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management
Well to start it all off we couldn’t even get into our room because their systems crashed. So after not being able to get our room after traveling all day. I say don’t go to this place because it’s not worth it and the service all around wasn’t good at all or responsible enough to do their job. The rooms aren’t worth it and customer service was terrible. They even refused my refund after we waited for 3 hours!
Business response:
Dear Sara, please accept our apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are sorry and hope you will consider giving us a second chance in the future to regain your trust in us.Sincerely,Hotel Management
I was overcharged They asked 200 hundred deposit in my card suppose to be refundable After check out automatically. Instead was fully charged total $263 per one night. I'm quite man did not damaged anything. That's an abuse
Business response:
Dear Venancio, We are sorry for the issues you experienced. The deposit is generally refunded within 14 days post departure. If you are still waiting to get the amount within this time frame, please feel free to reach out to us at the hotel so we can assist you. Please accept our apologies again; we hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
This property was filthy the room smelled like smoke there was blood on the wall and towels there was dust everywhere it was disgusting you get what you pay for Caesar was nice the guy who checked us in that was the only thing enjoyable I will never stay at another extended stay
Business response:
Dear RAQUEL, please accept our apologies for any inconvenience caused by the mentioned issues. We have shared your feedback with our Housekeeping team so these issues do not happen again. We are glad you were satisfied with the service provided by our associate Caesar at the front desk. We do hope you will stay with us another time so we can give you a much more satisfying experience.Sincerely,Hotel Management
Business response:
Dear Donald, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.