Extended Stay America - Albuquerque - Airport

Business response:

Dear Sheree-Ashley, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your feedback. Sincerely, Hotel Management 

Business response:

Dear Rodolfo, on behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Your feedback is valuable to us, and our housekeeping team is addressing it on a priority basis. Please give us another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management 

Business response:

Dear Donald, Thank you for taking the time to review our hotel. We are disappointed to learn that we may have overlooked a few areas in your room's preparation, and we apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management 

Business response:

Dear Abel, we appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we apologize for giving you the wrong room. We will discuss this with the team members and ensure that this will never be repeated. We hope the remainder of your stay made up for this and that you will choose to stay with us again in the future.Sincerely,Hotel Management 

Business response:

Dear Alexandria, please accept our apologies for the frustrations you and your family experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the mix-up and the inconvenience this undoubtedly caused. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again for your candid feedback. We hope we have the opportunity to make it up to you on a future visit. Thank you again.... read more

Business response:

Dear Arturo, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management 

Business response:

Dear Septimus, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Melody, we are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management