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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty and there were dirty towels!!!
Business response:
Dear Macio, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Extended Stay Albuquerque Airport
Much more disappointing than I thought. The "kitchen" didnt have a single item in it. No pan, pot, fork, cup, nothing.
Business response:
Lillian, thank you for sharing the feedback on your stay. We sincerely apologize for the issues that impacted your visit. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters with the respective teams to take appropriate actions. We would also like to mention that to ensure the cleanliness of kitchenware and in-room amenities such as hairdryers and coffee machines, they are kept at the front desk and are always available upon request. We are grateful for your pat... read more
Unfortunately, upon check in the General Manager at Property was rude and unprofessional.
Business response:
Russell, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
You pay for what you get. Fine for 7 hours of sleep.
Business response:
Stephen, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Never again.. 😡 First they asked for a 200 dollar security deposit, room was dirty, no remote, restroom had not been cleaned, the heater made a loud screeching, when asked for towels the clerk gave us a hard time.
Business response:
We regret you were not aware of the incidental hold and are sorry for not delivering you a stay that could meet your expectations. Our first preference is to ensure spotless accommodations for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so that we can redeem ourselves. Sincerely, Hotel Management
This property is very tired. The refrigerator was dented, the drawers were broken and didn't open properly, the fiberglass shower pan was cracked, the floor hadn't been thoroughly vacuumed. Also, this is _not_ an extended stay room. There were no utensils, pots and pans, etc. Not even a coffee maker. Very disappointing.
Business response:
John, thank you for sharing the feedback on your stay. We sincerely apologize for the issues that impacted your visit. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters with the respective teams to take appropriate actions. We would also like to mention that to ensure the cleanliness of kitchenware and in-room amenities such as hairdryers and coffee machines, they are kept at the front desk and are always available upon request. We are grateful for your patien... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.