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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room and smell was terrible, the bed was uncomfortable. When we left we saw drug addicts coming out of one the top floor rooms
Business response:
Dear Ian, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it... read more
The room given to me was filthy! Candy wrappers on th floor… When l requested for a room change, the Front Desk said he can’t because they are fully booked. I requested someone to clean the room - housekeepers are off. Did NOT stay at the hotel!
Business response:
Dear Anne, thank you for choosing us. We are very disappointed to read that your feedback referenced the description of our hotel as "filthy." Our promise to our guests includes a commitment to providing a clean, fresh environment, and we are very sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for analysis. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Ma... read more
This experience was so bad that I chose not to stay at the property this evening. Fortunately there were many other hotels next door that had occupancy so I stayed at the Comfort Inn a few doors down. Where to start? Because it was all bad. Checking in the front desk clerk was by far the rudest person I have ever experienced at a hotel. After paying for the room I was told I could not get a key until I paid an additional $200 for room damages (which would be returned after my one night stay). Went to the room and it smelled ... read more
Business response:
Dear Tim, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Room: Arrived at property and the phone did not work all buttons pushed in could not even call to front office. 1 of the "Closet" space had a broken bracket. Property: was leaving property and right in front of office there is uneven pavement. Me and my sister were carrying our bags to the car she tripped on the uneven pavement fell down. We filed an incident report with manager on site. She was injured her entire left side of her body is bruised and swollen. I tried to assist her and in the process got injured as well, blee... read more
Absolutely filthy!!!!
The locztion was fair, off the highway in the back. However, the staff here did a terrible job at house cleaning. There was moldy items left behind in the fridge, the towels were stained and a extremely long hair was tucked in one of the towels while the stove top had remaining food crumbs around the edges and no ice bucket. In addition, the blankets had a bad smell and the bed was hard as a rock. Overall, i wouldn't go here again.
Business response:
Dear Chris, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without ... read more
Room has bugs and cocaroches in room this was brought up to front desk monday morning. They said they were gonna call back to see what they can do but never did . Had my guys go to the front desk after work to request a new room and told them the reason the front desk said there was nothing they could do for them. Will never stay here again. Terrible customer service
un accueil inexistant voire indifférent.
Business response:
Dear Jean, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.