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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Marc, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Guy in front desk is no friendly I wait for my room 30 min im show early Check in is 3 pm i show 2 30pm Room is ready Room is dirty see pics carpet looks bad No recommendations for used this hotel is no feel good in my stay This bad experience
Business response:
Luis, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness and service issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing us for your overnight stay. We hope you will come back soon so we can demonstrate our dedication to our guests. We look forward to seeing you again. Sincerely, Hotel Management
AVOID! Upon arrival, I was required to give a $200 room damage deposit. The room to which I was assigned was dirty, wet towels on floor and residue in sink. No ice machine. Loud guests everywhere. I tried to save money. No value for money. AVOID!
Business response:
Archie, thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you also for pointing these concerns out, as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. We value you as our guest and would love the opportunity to provide you with the hospitality and stay you anticipated during this trip and which you have come to e... read more
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Business response:
Rosalva, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I could not stay here. It was dank, dark, and dirty. The location was great and the desk concierge was helpful and competent. Glad I was able to get a refund. We left immediately and stayed at nearby property.
Business response:
Stephanie, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Had to clean my own room Room was so dirty i had to ask front dest for cleaning supplies to clean myself.
Business response:
Anthony, thank you for taking the time to share your review. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. we offer our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.