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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Crooked and about to cave in Dirty. The person checking us in was very rude. The floor to our room felt like it was about to cave in. Literally the room was askew from the floor. Definitely has some water damage in the bathroom, you bounced when you walked on the floor. This place should be condemned or at least our room. Everything was dusty and musty.
Business response:
Dear Guest, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We also apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your... read more
Business response:
Thank you for your feedback. We will be addressing your concerns.
Bare minimum. We needed a place to stay since our loved one was terminally ill nearby. Hotel was "out of pots and pans and other amenities" however, they managed to give us a broken coffee maker (still grateful), 2 spoons, knives, and forks, 2 cups, bowls and plates.... unfortunately the refrigerator had defrosted and left a dirty water mark on the floor. No ice machine available and no ice trays... Staff was helpful and polite as they could be. Would not recommend unless you just need the bare minimum.
Business response:
Dear Alison, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Room was alright, the fan in the bathroom made a lot of noise. The tv signal keep going out. And the 200 dollar deposits they said would be refunded at check out ( when I checked out ) now is going to take 2-3 Business days to get refunded, all in all i won’t be staying there again
Business response:
Dear Greg, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Stairwells were stained, dirty and reeked of dead animals (rats?). There were overflowing trash bins everywhere. No frying pans were available. Bedspreads smelled vaguely of human perspiration and were of dubious cleanliness. The night we stayed, dogs barked constantly and a blood-curdling scream from a woman in the parking lot was heard.
Business response:
Dear Elizabeth, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Not happy Found reservation plus $200 deposit. Room carpet had black spots. Bathroom had coffee cup and used soap. Changed rooms. Clean and no messy second bed
Business response:
Dear Christine, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
When I got there, they only had one room listed on the reservation. It was a reservation for two rooms. It was after midnight and I had to scramble to find another room in the area. The room was very smoky. The next day they wouldn’t print out folio until someone “inspected the room.” We waited nearly twenty minutes then finally gave up. I’ve worked in several hotels and resorts in my 26 years in hospitality. I have never heard of nor experienced this.
Business response:
Dear Kerri, thank you for your feedback about your recent stay with us. We understand the frustration and apologize for the issue at check-in. We are working with our team members and training them to handle such situations better going forward. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely Hotel Management
Business response:
Dear Juan, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The bath room was very dirty, the bedding was not clean and the lamps above the beds were broken and plastic pieces all over the beds, fridge still had food in it😕 Do not recommend. They also charge 200.00 deposit for each room
Business response:
Dear Starla, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.