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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super dirty floors, loud, yelling couple next to me. Left immediately.
Business response:
Beth, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Dog left in the truck was barking all night. Snoring of the guy next door.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, as this is an essential priority. We will address this matter with our front desk associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.
When I arrived I was surprised to find that this was a motel, not a hotel. I had never seen that for an Extended Stay America. Would not have booked it had I known. Room was rustic, like a70’s motel 6. Someone had clearly been smoking in the room. Don’t stay here unless that is what you want. Very disappointed.
Business response:
Gregory, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future. Sincerely, Hotel Management
Do not stay heee The hotel is not as rated here it is not clean the front desk people that I had multiple encounters with weee not friendly or helpful besides the fact they were not wearing a mask. Door would not close completely had to put luggage and a chair to feel safe. There were people rolling and pounding up and down the hallway all night. They hold deposit for far to long!
Business response:
Michelle, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. We hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
I liked that you could cook . I did not like that an unexplained charge of 96 dollars has still not been returned.
Business response:
Thank you very much for staying with us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
Very Bad Experience!! First let me say they do not clean your room unless your there more than 7 days so if you stay 2 or more days your room will not be cleaned and get fresh towels till the 7th day. No breakfeast served. The supervisor Deigo horrible left me on phone for 10 mins than hung up on me called back very rude. The walk ways are dirty and the rooms need upgrade bad the chairs are stained gross . For the price of this room I do not recommend staying here at all .
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The rooms are old and outdated. No coffee pot, no blow dryer for hair, no ice. unfortunately homeless people were hanging around asking for food or money. Will NOT stay at this hotel chain again
Business response:
Jerome, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This place honestly worst than Motel 6.
Business response:
Jason, thank you for taking the time to share your review. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. we offer our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.