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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked a queen got a full, otherwise just kind of dingy and skanky. Kind of loud
Business response:
Monica, thank you for posting a review of your recent stay. We are sorry we were unable to provide you with the room you reserved. We will see what went wrong in your case. Your feedback is valuable to us as we are continuously striving to strengthen your experience. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
sink and tub dirty, nasty toenail clippings on carpet
Business response:
Janet, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Gross, nasty hotel. Bugs all over the room, no clean towels in 4 days, banging noises above us.
Business response:
Paula, thank you for your honest evaluation. We regret the noise disturbance you encountered and apologize for the issues you had with your room. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Poor service! Even nice hotels only hold $50/Night I paid online through Hotels.com I paid $72.43 on October 25th with my Visa Debit card. Well lastnight when i arrived I was told I had to give a $200 dollar deposit for incidentals. That it would only hold the money on my account from 2 up to 7 or 9 business days. Well my card got charged today $100 dollars. So now i am out $172.43 for the room that was supposed to be $72.43. I am very upset.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Expedia posting said that breakfast was included, but it was not actually provided. The refrigerator was not working and no ice was provided. The corridors were scattered with trash and were not cleaned at all. The chair was covered with dog hair and dirt, and it was disgusting without cleaning for a long time.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Business response:
Thank you for your review. We are sorry for the inconvenience, i would like to hear from you on what we can do to make any future stays better. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for your review. We are sorry for the inconvenience, i would like to hear from you on what we can do to make any future stays better. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Lobby unattended up on check-in Deteriorated shower
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.