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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was filthy. Noisy. Not worth a dime.
Business response:
Dear JOEL, we apologize that our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Waited more than 45 mins for the Computer to finish audit to check in
Business response:
Dear Grace, thank you for your feedback about your recent stay with us. We understand the frustration and apologize for the delay in check-in. We are working with our team members and training them to handle such situations better going forward. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely Hotel Management
Business response:
Dear Isiah, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
We were put in room 129, right next to the laundry room. Everytime someone went in and out of the laundry room it sounded like someone was trying to break into our room and was very loud in general. The laundry room door slamming open and close went on till way past midnight. The beds are lumpy and springy. The pillows are rock hard and lumpy as well. The only thing this place has going for it, is that it was clean.
Business response:
Dear Micah, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Business response:
Dear kitchen, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
This hotels policy was not okay. I called before booking to verify I can get a late checkin was told it would be okay even put a note on file, apparently it wasn’t okay and there was no note and I was still charged. According to Orbitz this happens a lot . Couldn’t get a refund from anyone.
Business response:
Dear Johanna, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Didnt like tgat they put us right next to check in door, about 6 feet away from ours! People standing outside talking, smoking etc at 12:30 am and we are trying to sleep! Especially the human traffic going in and out of office and door opening and closing!
Business response:
Dear Gary, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Needed to leave early to catch flight and no one at office. Needed receipt and confirm $200 deposit was refunded.
Business response:
Dear Timothy, thank you for sharing your review. Please accept our apologies for any inconvenience caused while you check out. We request you contact the front desk directly for your concerns. We are looking forward to welcoming you back soon. Sincerely, Hotel Management
Ugh Sticky floor, sticky carpet, sticky sheets. Noisy as hell.
Business response:
Dear Guest, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.