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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as nice for the price. They had absolutely no breakfast and state there is a hot breakfast. I think we are passed using COVID as an excuse and the breakfast option should be taken off their listing.
Business response:
Chera, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Given uncleanliness room. 2nd room door lock not working. Front desk not answering phone.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Horrible. You should never recommend this. It was dirty facilities that did not work. Felt very unsafe.
Business response:
Shelly, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
After about 7 minutes of ringing the bell and yelling, a harried desk clerk finally arrived. By then 3 of us were waiting to check in. He mumbles so you can barely hear him, but he did ask for a $200 deposit to let you check in and "didn't know why." This is why I dont usually pick the best deal. Because it usually isn't.
Business response:
Jill, thank you for your recent visit and for your feedback. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
This hotel lacks the bare necessities such as room cleaning, hair dryer, iron, coffee pot, etc. It had a kitchenette with NO means to use it. It reminded me of staying at Grandma's house - badly in need of updates and repairs. Those repairs done, were obviously DIY, not professionals. #117 had a patched shower floor and coats of paint! Room was dimly lit. Staff was rude as well. When I mentioned that our garbage hadn't even been picked up, I was told there were cans all over the property. Not a good experience.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I booked two rooms, one for me and one for my friend. My friend arrived late in the evening and her room had strong cigarette smell. She couldn’t fall asleep because of that. She went to the front office hoping to switch rooms. She was told the hotel is fully booked and no other room is available. Fortunately we have a friend who stayed in another hotel close by and was willing to share the room with her. My friend asked to cancel her room and she will move out ASAP. She was told the manager is not in and my friend would nee... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.