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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It looks very old and it feels like it was a little too expensive for what I got. I’d rather pay $200 a night in a super nice hotel than to stay here for free. The guy at the front desk wasn’t all very nice and they ask for a $200 deposit for what.. nothing is even expensive in the room I stayed at. The tv was the smallest size they could find. Not at all happy with my stay.
Business response:
Dear Ethel, thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review. Sincerely, Hotel Management
clean property, everything was so old in the room. There were no shelves to put anything, little soap, no dishes in the kitchenette, old stove, cigarette burns on the chairs and curtains, but no roaches which is a plus. The staff have no control over these things. This is something that the owners have to invest in. Where the hell is the lobby? It is so small, it said grab and go breakfast, no breakfast, no lobby, the pictures on the website looked amazing. This place was a dump.
Business response:
Dear bonnie, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Expensive to be Dirty and broken
Business response:
Dear Guest, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
The room was dirty and there were dirty towels!!!
Business response:
Dear Macio, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Extended Stay Albuquerque Airport
Much more disappointing than I thought. The "kitchen" didnt have a single item in it. No pan, pot, fork, cup, nothing.
Business response:
Lillian, thank you for sharing the feedback on your stay. We sincerely apologize for the issues that impacted your visit. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters with the respective teams to take appropriate actions. We would also like to mention that to ensure the cleanliness of kitchenware and in-room amenities such as hairdryers and coffee machines, they are kept at the front desk and are always available upon request. We are grateful for your pat... read more
Unfortunately, upon check in the General Manager at Property was rude and unprofessional.
Business response:
Russell, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.