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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You pay for what you get. Fine for 7 hours of sleep.
Business response:
Stephen, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Never again.. 😡 First they asked for a 200 dollar security deposit, room was dirty, no remote, restroom had not been cleaned, the heater made a loud screeching, when asked for towels the clerk gave us a hard time.
Business response:
We regret you were not aware of the incidental hold and are sorry for not delivering you a stay that could meet your expectations. Our first preference is to ensure spotless accommodations for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so that we can redeem ourselves. Sincerely, Hotel Management
This property is very tired. The refrigerator was dented, the drawers were broken and didn't open properly, the fiberglass shower pan was cracked, the floor hadn't been thoroughly vacuumed. Also, this is _not_ an extended stay room. There were no utensils, pots and pans, etc. Not even a coffee maker. Very disappointing.
Business response:
John, thank you for sharing the feedback on your stay. We sincerely apologize for the issues that impacted your visit. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters with the respective teams to take appropriate actions. We would also like to mention that to ensure the cleanliness of kitchenware and in-room amenities such as hairdryers and coffee machines, they are kept at the front desk and are always available upon request. We are grateful for your patien... read more
Business response:
Marc, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Guy in front desk is no friendly I wait for my room 30 min im show early Check in is 3 pm i show 2 30pm Room is ready Room is dirty see pics carpet looks bad No recommendations for used this hotel is no feel good in my stay This bad experience
Business response:
Luis, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness and service issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing us for your overnight stay. We hope you will come back soon so we can demonstrate our dedication to our guests. We look forward to seeing you again. Sincerely, Hotel Management
AVOID! Upon arrival, I was required to give a $200 room damage deposit. The room to which I was assigned was dirty, wet towels on floor and residue in sink. No ice machine. Loud guests everywhere. I tried to save money. No value for money. AVOID!
Business response:
Archie, thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you also for pointing these concerns out, as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. We value you as our guest and would love the opportunity to provide you with the hospitality and stay you anticipated during this trip and which you have come to e... read more
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.