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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was bare bones in terms of standard amenities. No coffee, hair conditioner, hair dryer…. A closet w no hangers for your clothes! The bathroom door would not close properly….I don’t think we will stay here again.
Business response:
Katherine, thank you for being our valued guest and for posting your remarks online. We are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them.... read more
2/5 stars The people at the front desk were friendly both at checkin and checkout. So two out of five stars for that. If they hadn't hiked up their prices during the balloon fiesta to as much as the higher end hotels, I would have rated it 3/5. Docked stars for finding two dead roaches, another type of bug, and a broken bathroom door handle so i couldn't close the door for fear of getting stuck inside. The water was entirely too soft, I could never remove soap residue off after washing hands or showering.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Extremely run down. I almost cried when I saw the room. Shower busted, toilet ran constantly, filthy carpet, worn bedding, night lamp taped to the wall. Omg. Worst stay ever.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Very disappointed. The hotel cancelled my reservation without informing me and leaving me at 12 in the morning with no place to go.
Business response:
Maria, thank you for reviewing your visit. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We understand the frustration and truly hope you will offer us another opportunity to serve you... read more
Tiny and smelled terrible
Business response:
Jody, thank you for taking the time to evaluate our hotel. We regret not meeting your expectations and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Too expensive for a what you get
Business response:
Katherine, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
My room reminded me of a 30 year old Jayco camper in quality and cleanliness. The office chair had multiple stains on the seat, there was trash under the kitchen sink, when I took a shower I thought I might break through the thin plastic that served as the floor (and I weigh 120 pounds). No coffee maker or other kitchen amenities. No machines in the laundry room worked. The manager Cesar was really great, tho; very accommondating, and when I asked for a different room because of smoke smell, he responded right away. He was t... read more
Business response:
Laurie, thank you for staying with us and providing your candid feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience.On a positive note, we are glad to read you liked the service provided Cesar. We will share your compliments with him.We would appreciate another opportunity to provide you with a better experience on a future stay. Than... read more
2 day stay was not great Manager was rude, didn't even ask if we needed anything, got in the room there was a dead roach by the TV room was not very clean, smoke alarm was hanging down had to call the front desk to inform them. Jesse was great even tried getting me a discount for the stress of the stay but couldn't because I booked through hotels.com which sucks. Now don't know If I want to use the site again. Couldn't sleep couldn't hear every single noise and movement of the neighbors. Depressing for sure.
Business response:
Thank you for your review. Although you liked the service provided by Jesse, we are sorry for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.