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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Rosalva, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I could not stay here. It was dank, dark, and dirty. The location was great and the desk concierge was helpful and competent. Glad I was able to get a refund. We left immediately and stayed at nearby property.
Business response:
Stephanie, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Had to clean my own room Room was so dirty i had to ask front dest for cleaning supplies to clean myself.
Business response:
Anthony, thank you for taking the time to share your review. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. we offer our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
Super dirty floors, loud, yelling couple next to me. Left immediately.
Business response:
Beth, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Dog left in the truck was barking all night. Snoring of the guy next door.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, as this is an essential priority. We will address this matter with our front desk associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.
When I arrived I was surprised to find that this was a motel, not a hotel. I had never seen that for an Extended Stay America. Would not have booked it had I known. Room was rustic, like a70’s motel 6. Someone had clearly been smoking in the room. Don’t stay here unless that is what you want. Very disappointed.
Business response:
Gregory, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future. Sincerely, Hotel Management
Do not stay heee The hotel is not as rated here it is not clean the front desk people that I had multiple encounters with weee not friendly or helpful besides the fact they were not wearing a mask. Door would not close completely had to put luggage and a chair to feel safe. There were people rolling and pounding up and down the hallway all night. They hold deposit for far to long!
Business response:
Michelle, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. We hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.