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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review. We hope you will consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
TERRIBLE This hotel advertises on line for breakfast included but they don't. They are misleading. Next morning I saw a roach crawling on the bathroom floor when I turned the light on. I got horrified!!!!
Business response:
Thank you for your review. We hope you will consider staying with us again so we can show you a better example of our hospitality. we will be addressing you issues that you mentioned, to the proper departments. Sincerely, Hotel Management
They lost my reservation had no rooms for me then they tried to charge my card the next day
Business response:
Thank you for your review. We hope you will consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
This Extended Stay America makes the Motel Six looks like the Waldorf Astoria. Completely dysfunctional — first room smelled like cigarette smoke, so we asked to look at another room. That room was occupied by another guest. Third room was OK, but the bed lamp doesn’t work and kitchen was not stocked with plates bowls cups or utensils No ice bucket. Clearly some management issues here. Bed sheets are old!!! Other Extended Stay America’s have been a very nice stay. Wish we could say the same for this one.
Business response:
Nhunga, thank you for taking the time to share your feedback. We are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will reconside... read more
Business response:
Thank you for your review. We are sorry for the inconvenience, i would like to hear from you on what we can do to make any future stays better. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The inside of the microwave was green, and no hangers in the room, lamp was falling off the wall, room had funky smell
Business response:
Thank you for your review. We are sorry for the inconvenience you had at the time of check-in. We will bring your concerns to the attention of our staff as we continuously strive to improve. We also regret your disappointment with our quality of the room. Please revisit us so we can make it up to you. Sincerely, Hotel Management
no coffee maker no hair dryer dirty no daily change of towels or bedding. delay in check in
Business response:
Thank you for your review. We are sorry for the inconvenience you had at the time of check-in. We will bring your concerns to the attention of our staff as we continuously strive to improve. We also regret your disappointment with our housekeeping policy. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Bed bugs on the bed. Left the immediately and we were placed in another room. The bed also had bed bugs too. I give all bad ratings for this establishment. Never staying there again! I booked a room at a different hotel.
Business response:
Alissa, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.
Business response:
Thank you for your review. We are sorry for the inconvenience, i would like to hear from you on what we can do to make any future stays better. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.