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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked that you could cook . I did not like that an unexplained charge of 96 dollars has still not been returned.
Business response:
Thank you very much for staying with us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
Very Bad Experience!! First let me say they do not clean your room unless your there more than 7 days so if you stay 2 or more days your room will not be cleaned and get fresh towels till the 7th day. No breakfeast served. The supervisor Deigo horrible left me on phone for 10 mins than hung up on me called back very rude. The walk ways are dirty and the rooms need upgrade bad the chairs are stained gross . For the price of this room I do not recommend staying here at all .
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The rooms are old and outdated. No coffee pot, no blow dryer for hair, no ice. unfortunately homeless people were hanging around asking for food or money. Will NOT stay at this hotel chain again
Business response:
Jerome, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This place honestly worst than Motel 6.
Business response:
Jason, thank you for taking the time to share your review. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. we offer our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
Booked a queen got a full, otherwise just kind of dingy and skanky. Kind of loud
Business response:
Monica, thank you for posting a review of your recent stay. We are sorry we were unable to provide you with the room you reserved. We will see what went wrong in your case. Your feedback is valuable to us as we are continuously striving to strengthen your experience. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
sink and tub dirty, nasty toenail clippings on carpet
Business response:
Janet, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Gross, nasty hotel. Bugs all over the room, no clean towels in 4 days, banging noises above us.
Business response:
Paula, thank you for your honest evaluation. We regret the noise disturbance you encountered and apologize for the issues you had with your room. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Poor service! Even nice hotels only hold $50/Night I paid online through Hotels.com I paid $72.43 on October 25th with my Visa Debit card. Well lastnight when i arrived I was told I had to give a $200 dollar deposit for incidentals. That it would only hold the money on my account from 2 up to 7 or 9 business days. Well my card got charged today $100 dollars. So now i am out $172.43 for the room that was supposed to be $72.43. I am very upset.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.