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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was nice, although when I arrived at 10 pm, no one was at the front desk. I requested a room on the ground floor and got one, so she did fine. However, I noticed a s strange odor in the room. Later I realized it was the floor-- it was still damp! I had already settled in so I chose not to ask for another room. Also there were no dishes or anything to eat with. The cupboards were bare! Be sure to bring your own dishes and utensils if you stay here.
Business response:
Thank you for your review and feedback. Our apologies that you were not informed that due to COVID all kitchen items are available by request only through the front desk. We will work with our team to address this for all guests. We hope to see you again soon!
The staff was unfriendly, she made it seem as if we were a bother. The room was dirty and amenities were limited. Overall poor service
Business response:
Thank you for taking the time to post a review. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments regarding the unprofessional behavior of one of our associates with the appropriate individuals and make sure are more consistent in our service delivery going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
The room itself was clean and had everything you would need. However the staff that checked me in was a bit rude. The area the hotel is in isn’t too bad and there are plenty of fast food/chain restaurants nearby. My big issue was the noise. I have never stayed at a hotel that was as noisy as this. You can hear near everything from the people next door to you and outside were people being very loud. Talking, cars honking, engines revving, etc. Despite the good quality of the room itself the noise level was enough to make me n... read more
Business response:
Thank you for being our guest and for taking the time to post a review. We are sorry for the noise disturbance you encountered and apologize for the unprofessional behavior of one of our associates. Please be assured appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Kind of a sketchy place... didn't want to be outside alone. There were wandering men every time I looked outside.
Business response:
Mel, thank you for choosing our hotel and for sharing your observations. You noted that our location was not to your satisfaction, so we apologize for any inconvenience this may have caused you. We value your feedback and hope to have the chance to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for your review. We hope you will consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
ok I guess I put in ground floor and ended up on the 3rd floor.
Business response:
Robert, thank you for your review. We are sorry for the issue you had with your accommodations and regret the inconvenience caused. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Yuck The faucets in our motel room had crud on them, which was disturbing during covid-19. We had to fetch the dishes ourselves. The phone wasn't functioning, and the room smelled. It was also extremely small and barely fit the furniture in it.
Business response:
Thank you for your review. We apologize your suite did not provide the comforts you desired and for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. Safety and security are a high priority at our hotel; therefore, we appreciate you bringing these concerns to our attention. We will share your feedback with our housekeeping and maintenance team for review and action. Moreover, we regret your disappointment with our kitchenware policy. We hope to have another chance to redeem ou... read more
Warning, do not stay in this hotel. One of the worst experience i have ever had. I booked a room on expedia, and when i got there the room was cancelled, so i had to go to another hotel, as this hotel took the money off the card, and wouldnt honor my reservation. I had to call expedia 2 times to get my money back. I was really tired after being stranded on the highway for 6 hours. They were horribly rude at the front desk as well. I have never been treated like this
Business response:
Heather, thank you for your review. We are sorry for the reservation issues you encountered at the time of check-in and also apologize you did not experience our staff members at their best. Your feedback will be shared with the appropriate team so that they are more diligent going forward. We hope you will consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
Business response:
Hatem, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,784 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.