Extended Stay America - Albuquerque - Airport

Business response:

Timothy, thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to be more diligent with their efforts going forward. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We hope you will ret... read more

Business response:

Thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communications going forward. We regret the inconvenience caused and hope to have the opportunity to make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the inconvenience you encountered. Your feedback is valuable to us, and we have made a note of it as we are always looking for ways to enhance our guests' experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Rodney, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Please accept our apologies for any inconvenience you experienced and for your less than pleasant visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

andy, thank you for selecting our hotel for your stay. We are sorry we did not live up to your expectations for a stellar visit, so please accept our apologies for the issues which impacted your stay, making it less than comfortable. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Nancy, we apologize for not meeting your expectations for a perfect stay. Kindly note our housekeeping is done every week to respect the privacy of our guests and offer them minimal intrusion. We are sorry for the disturbance caused by the guest in the room above you. We wish we had been informed about the inconvenience you had as our front office team would have done their best to make your trip relaxing. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and for taking the time to post a review. We are sorry for the problems you encountered with our accommodation. We are working to remedy these issues so that, next time, your stay will be absolutely perfect. You are a valued customer, and everything we do is aimed at providing you with an excellent experience. Please come back and see us again. Sincerely, Hotel Management