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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After about 7 minutes of ringing the bell and yelling, a harried desk clerk finally arrived. By then 3 of us were waiting to check in. He mumbles so you can barely hear him, but he did ask for a $200 deposit to let you check in and "didn't know why." This is why I dont usually pick the best deal. Because it usually isn't.
Business response:
Jill, thank you for your recent visit and for your feedback. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
This hotel lacks the bare necessities such as room cleaning, hair dryer, iron, coffee pot, etc. It had a kitchenette with NO means to use it. It reminded me of staying at Grandma's house - badly in need of updates and repairs. Those repairs done, were obviously DIY, not professionals. #117 had a patched shower floor and coats of paint! Room was dimly lit. Staff was rude as well. When I mentioned that our garbage hadn't even been picked up, I was told there were cans all over the property. Not a good experience.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I booked two rooms, one for me and one for my friend. My friend arrived late in the evening and her room had strong cigarette smell. She couldn’t fall asleep because of that. She went to the front office hoping to switch rooms. She was told the hotel is fully booked and no other room is available. Fortunately we have a friend who stayed in another hotel close by and was willing to share the room with her. My friend asked to cancel her room and she will move out ASAP. She was told the manager is not in and my friend would nee... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
This property was bare bones in terms of standard amenities. No coffee, hair conditioner, hair dryer…. A closet w no hangers for your clothes! The bathroom door would not close properly….I don’t think we will stay here again.
Business response:
Katherine, thank you for being our valued guest and for posting your remarks online. We are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them.... read more
2/5 stars The people at the front desk were friendly both at checkin and checkout. So two out of five stars for that. If they hadn't hiked up their prices during the balloon fiesta to as much as the higher end hotels, I would have rated it 3/5. Docked stars for finding two dead roaches, another type of bug, and a broken bathroom door handle so i couldn't close the door for fear of getting stuck inside. The water was entirely too soft, I could never remove soap residue off after washing hands or showering.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Extremely run down. I almost cried when I saw the room. Shower busted, toilet ran constantly, filthy carpet, worn bedding, night lamp taped to the wall. Omg. Worst stay ever.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Very disappointed. The hotel cancelled my reservation without informing me and leaving me at 12 in the morning with no place to go.
Business response:
Maria, thank you for reviewing your visit. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We understand the frustration and truly hope you will offer us another opportunity to serve you... read more
Tiny and smelled terrible
Business response:
Jody, thank you for taking the time to evaluate our hotel. We regret not meeting your expectations and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.