This profile has been claimed by the business owner or representative.
Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed I used to book Extended Stay of America because it has kitchen so i can prepare food my kids. But this time i was really frustrated and disappointed. I switched on electric burner gas top it takes 40 mins to fet heated. We have wasted time on cooking because of heat slowness. We had a plan to go to Sandia Peak at 8.00 AM but we started at 11 AM because of this heating problem. We missed the Tramway due to wind at the top of the mountain but wind starts at 11.40 PM actually Tram was functioning before 10 AM.
Business response:
Krishna, thank you for choosing to stay with us. We are sorry for the difficulties you experienced due to the electric burner and regret the inconvenience it caused. We will share your feedback with our appropriate team so that they can take the necessary steps to ensure better experiences for our future guests. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Room smelling like cigarettes..disguiting..the bathroom needs repairs asap ..the faucets were coming out of the wall..i traveled with little children and arrived late..so they were sleeping and felt bad to take them in and out of the hotel..i would never stay there again..im so sorry..
Business response:
Good afternoon Cris, I am so sorry to hear of this experience you had at our property. We are a full non smoking hotel so to hear of our rooms smelling like smoke is a huge concern and we will address this. We will investigate the room you were staying in so that we can address the issues about the faucets and said repairs to get them fixed. We hope you give us another chance to change your experience as we take pride in our cleanliness and being consistent in our deliverance of service. Again, thank you for staying with us ... read more
The hotel staff were very rude, will not give clean towels for the next day, did not do room service when requested. I ask for personal hygien supplies but did not want to give anymore for my 2nd stay, toaster and stove did not work. I was ask that some funds will be deducted from my account for the replacement of any item not working regarless of fault or not. Very unfair service. Hotel owner needs to replace all items not working, customers are not responsible for their broken item. I reported all items at the beginning of... read more
Business response:
Loretta, thank you for sharing out feedback with us. We sincerely apologize for the service and maintenance issues you encountered while you were here. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. Your concerns regarding the condition of your room and in-room amenities have also been discussed with the appropriate team. We hope you will consider giving us... read more
Business response:
thank you for sharing out feedback with us. We sincerely apologize for any issues you may have had during your stay. Our staff genuinely cares about providing an enjoyable stay for all of our guests, we hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Front desk staff was extremely unprofessional the next morning. I will never stay again.
Business response:
I apologize for the experience you had while staying with us here at the Extended Stay America Albuquerque Airport. If you would like to contact us to give further information regarding the service. Please contact us at any time as someone is always present at the front office. Thank you so much and hope to hear back from you soon!
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Hello Tam, I would like to say that we are sorry for not meeting your expectations. I hope that you would take a moment to let me know how your stay was so that I know what we need to do better. Thank you, Kristen
Encontre cabellos en la cama (tome fotos). Se ve que no cambiaron sabanas. Alfombre sucia. No tiene percoladora en el dormitorio.. No tiene donde apoyar las maletas para sacar la ropa. Porque arribe en la madrugada al hotel y cansada del viaje no solicite cambio de ropa... Esta vez no quede satisfecha con esta reservacion
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,785 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.