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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
old linens, shower had dust on edges, and dirt. No conditioner for my hair, or blow drier. Just had that motel feel to it. We've stayed in this hotel in other cities, and they were great.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front des... read more
Doors/keys didn't work well, "breakfast" was a joke and staff not very helpful.
Business response:
Thank you for your comments. We are sorry the keycard was not working and regret our associates were not helpful. This is very concerning to us so we have shared your feedback with the appropriate teams ensuring it is not repeated in the future. Also, your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This hotel definitely needs updating. The room was dark, the carpet was dirty and the towels were threadbare. On the plus side, the bed was comfortable.
Business response:
It was disheartening to read that we did not live up to your standards, and we sincerely apologize as your stay was less than satisfactory. Your feedback about the quality of the towels and the condition of our property has been shared with the appropriate individuals of our organization as we seek to improve our future guests experiences. Our housekeeping team is asked to be more diligent and ensure our future guests experience a clean stay. On a positive note, we are glad you had a good nights' sleep in your cozy bed. Agai... read more
The property did not have shuttle service, which was stated incorrectly on the booking sight!! The lady at he counter was rude.
Business response:
Thank you for being our guest. We are sorry for not meeting all of your expectations and regret the inconvenience it caused. Kindly note, the shuttle service is clearly stated on our hotels' website. However, we will verify if we are missing out on any such information. We want to apologize for the behavior of one of our associates at the front desk. Please be assured we will surely be working on the feedback provided by you to enhance our service levels. Hopefully, we will have the opportunity to make it up to you on a futu... read more
The facility was 32 degrees in the room with no heat that was working, not clean. Did get a refund and didn't stay there.
Business response:
Please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I will never stay here again. The woman who checked us in did not smile and made little eye contact. The room we were given had the smoke detector covered with plastic and smelled of tobacco. When we were given a different room, though an apology was provided, the front desk complained about their own housekeeping staff, giving us less than a little confidence in the overall cleanliness of our room.
Business response:
Dear Guest, Thank you for being our guest. We are sorry for the issues you experienced in your room. We never wish to cause our guests any inconvenience. We would appreciate additional information so we can investigate further with our housekeeping and maintenance teams and get the room in working order. Thank you for your feedback. We would like to invite you back so we can have an opportunity to regain your trust and show you the seamless experience you should always have when staying with us. Sincerely, Hotel Management
Very run down, no hair dryer in room, only 3 pillows on queen bed, and the property looked poorly maintained.
Business response:
Thank you for being our guest. We are sorry our hotel did not meet your expectations and regret the disappointment you had with our in-room amenities. Please know, hairdryers for your suite along with the toiletries are kept at the front desk and are complimentary. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,785 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.