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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too expensive for a what you get
Business response:
Katherine, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
My room reminded me of a 30 year old Jayco camper in quality and cleanliness. The office chair had multiple stains on the seat, there was trash under the kitchen sink, when I took a shower I thought I might break through the thin plastic that served as the floor (and I weigh 120 pounds). No coffee maker or other kitchen amenities. No machines in the laundry room worked. The manager Cesar was really great, tho; very accommondating, and when I asked for a different room because of smoke smell, he responded right away. He was t... read more
Business response:
Laurie, thank you for staying with us and providing your candid feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience.On a positive note, we are glad to read you liked the service provided Cesar. We will share your compliments with him.We would appreciate another opportunity to provide you with a better experience on a future stay. Than... read more
2 day stay was not great Manager was rude, didn't even ask if we needed anything, got in the room there was a dead roach by the TV room was not very clean, smoke alarm was hanging down had to call the front desk to inform them. Jesse was great even tried getting me a discount for the stress of the stay but couldn't because I booked through hotels.com which sucks. Now don't know If I want to use the site again. Couldn't sleep couldn't hear every single noise and movement of the neighbors. Depressing for sure.
Business response:
Thank you for your review. Although you liked the service provided by Jesse, we are sorry for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for your review. We hope you will consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
TERRIBLE This hotel advertises on line for breakfast included but they don't. They are misleading. Next morning I saw a roach crawling on the bathroom floor when I turned the light on. I got horrified!!!!
Business response:
Thank you for your review. We hope you will consider staying with us again so we can show you a better example of our hospitality. we will be addressing you issues that you mentioned, to the proper departments. Sincerely, Hotel Management
They lost my reservation had no rooms for me then they tried to charge my card the next day
Business response:
Thank you for your review. We hope you will consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
This Extended Stay America makes the Motel Six looks like the Waldorf Astoria. Completely dysfunctional — first room smelled like cigarette smoke, so we asked to look at another room. That room was occupied by another guest. Third room was OK, but the bed lamp doesn’t work and kitchen was not stocked with plates bowls cups or utensils No ice bucket. Clearly some management issues here. Bed sheets are old!!! Other Extended Stay America’s have been a very nice stay. Wish we could say the same for this one.
Business response:
Nhunga, thank you for taking the time to share your feedback. We are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will reconside... read more
Business response:
Thank you for your review. We are sorry for the inconvenience, i would like to hear from you on what we can do to make any future stays better. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.