Extended Stay America - Albuquerque - Airport

Business response:

Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management 

Business response:

Randy, thank you for the review of your stay. We are sorry for the odor you experienced and regret the inconvenience it caused. We appreciate you bringing this to our attention so we can address it right away. We are also sorry for the poor service you received from our staff and will remind them to be more diligent going forward. We value your feedback and hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the issues you encountered in both of your rooms and regret the inconvenience you had due to our housekeeping policy. We are working with the appropriate departments to make sure corrective actions are taken. We will share your valuable comments regarding the condition of your suite with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely... read more

Business response:

Thank you for reviewing your stay. We are sorry for the disappointed you had with the size of the room and regret any inconvenience caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We apologize for the odor you experienced in your room and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that it is not repeated again in the future. Please know, our in-room amenities such as hairdryers and other items are kept at the front desk and are complimentary. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Thank you for your recent review of your stay. We apologize for your disappointment with the breakfast offerings. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest... read more