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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The inside of the microwave was green, and no hangers in the room, lamp was falling off the wall, room had funky smell
Business response:
Thank you for your review. We are sorry for the inconvenience you had at the time of check-in. We will bring your concerns to the attention of our staff as we continuously strive to improve. We also regret your disappointment with our quality of the room. Please revisit us so we can make it up to you. Sincerely, Hotel Management
no coffee maker no hair dryer dirty no daily change of towels or bedding. delay in check in
Business response:
Thank you for your review. We are sorry for the inconvenience you had at the time of check-in. We will bring your concerns to the attention of our staff as we continuously strive to improve. We also regret your disappointment with our housekeeping policy. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Bed bugs on the bed. Left the immediately and we were placed in another room. The bed also had bed bugs too. I give all bad ratings for this establishment. Never staying there again! I booked a room at a different hotel.
Business response:
Alissa, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.
Business response:
Thank you for your review. We are sorry for the inconvenience, i would like to hear from you on what we can do to make any future stays better. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Staff was nice, although when I arrived at 10 pm, no one was at the front desk. I requested a room on the ground floor and got one, so she did fine. However, I noticed a s strange odor in the room. Later I realized it was the floor-- it was still damp! I had already settled in so I chose not to ask for another room. Also there were no dishes or anything to eat with. The cupboards were bare! Be sure to bring your own dishes and utensils if you stay here.
Business response:
Thank you for your review and feedback. Our apologies that you were not informed that due to COVID all kitchen items are available by request only through the front desk. We will work with our team to address this for all guests. We hope to see you again soon!
The staff was unfriendly, she made it seem as if we were a bother. The room was dirty and amenities were limited. Overall poor service
Business response:
Thank you for taking the time to post a review. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments regarding the unprofessional behavior of one of our associates with the appropriate individuals and make sure are more consistent in our service delivery going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
The room itself was clean and had everything you would need. However the staff that checked me in was a bit rude. The area the hotel is in isn’t too bad and there are plenty of fast food/chain restaurants nearby. My big issue was the noise. I have never stayed at a hotel that was as noisy as this. You can hear near everything from the people next door to you and outside were people being very loud. Talking, cars honking, engines revving, etc. Despite the good quality of the room itself the noise level was enough to make me n... read more
Business response:
Thank you for being our guest and for taking the time to post a review. We are sorry for the noise disturbance you encountered and apologize for the unprofessional behavior of one of our associates. Please be assured appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Kind of a sketchy place... didn't want to be outside alone. There were wandering men every time I looked outside.
Business response:
Mel, thank you for choosing our hotel and for sharing your observations. You noted that our location was not to your satisfaction, so we apologize for any inconvenience this may have caused you. We value your feedback and hope to have the chance to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for your review. We hope you will consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.