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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was so outdated. Eighties decor, everything brown, dull, old, tiny room. Dirty in the hallways, very depressing No ice machine, breakfast was a joke...coffee and carb, carb, and more carbs. Room was not cleaned during entire three night stay "they don't do that for three night guests." WiFi sucked unless extra charge for "enhanced" access. Noisy, heard everything from next door from TV to sneezing to talking. Pictures were far better than the actual thing.
Business response:
Thank you for the feedback. We are sorry that our breakfast offerings were not appealing to you and have shared this with our Brand Leaders to assist them when determining new choices. We also apologize for the cleanliness issue you encountered and regret the inconvenience caused. As our housekeeping services are long-term based, we provide. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request... read more
I did not like my room being next to hotel lobby. The room was overall great but the location was terrible because I could hear closing doors all night.. Didn't sleep at all!
Business response:
Gil, It was disappointing to read you did not experience a good night’s sleep due to the noise issue, and we are sorry for the inconvenience it caused. We wish we had been informed about the inconvenience you had as our front office team would have done their best to make your trip a better one. We hope to have another chance to host you on in the future. Sincerely, Hotel Management
It is an extended stay, therefore, apparently, they do not have ice machines... they do have refrigerators with ice trays, however, those trays are not filled because of sanitary reasons... while this is understandable, the bottom line is NO ICE...after driving, or flying, many hours, I like an iced beverage! Husband went to neighboring motel to obtain ice... not going back!!!
Business response:
We are sorry for the disappointment you had for not having machine ice in our property and that we regret the inconvenience you had. We hope you and your husband will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not at all what I expected. That is not free breakfast
Business response:
Thank you for your review. We apologize for not living up to your expectations and that our grab-and-go breakfast was not to your likings. We will share your feedback with our breakfast team for future additions. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
It was dirty and old !! We will never stay at any of these again!!
Business response:
Diana, thank you for being our guest and providing your feedback. We apologize for the cleanliness issues you faced while you were here and that our facility fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management
Room has kitchenette with no dishes or cookware No coffee in room. Free breakfast is a joke. No daily house keeping or fresh towels.
Business response:
Thank you for being our guest and providing your feedback. We regret your disappointment with our breakfast and apologize for your dissatisfaction during your stay. We will make a note of your feedback as we plan any changes to our breakfast offerings. Please note, Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Also, the dishware and exchange towels for your room are kept at the ... read more
Run-down. Didn’t feel clean. Things were falling apart
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the maintenance issue have been shared with the appropriate team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,785 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.