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Extended Stay America - Albuquerque - Airport
- Hotels
- Albuquerque, NM
About this business
Location details
2321 International Ave. S.E., Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ok I guess I put in ground floor and ended up on the 3rd floor.
Business response:
Robert, thank you for your review. We are sorry for the issue you had with your accommodations and regret the inconvenience caused. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Yuck The faucets in our motel room had crud on them, which was disturbing during covid-19. We had to fetch the dishes ourselves. The phone wasn't functioning, and the room smelled. It was also extremely small and barely fit the furniture in it.
Business response:
Thank you for your review. We apologize your suite did not provide the comforts you desired and for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. Safety and security are a high priority at our hotel; therefore, we appreciate you bringing these concerns to our attention. We will share your feedback with our housekeeping and maintenance team for review and action. Moreover, we regret your disappointment with our kitchenware policy. We hope to have another chance to redeem ou... read more
Warning, do not stay in this hotel. One of the worst experience i have ever had. I booked a room on expedia, and when i got there the room was cancelled, so i had to go to another hotel, as this hotel took the money off the card, and wouldnt honor my reservation. I had to call expedia 2 times to get my money back. I was really tired after being stranded on the highway for 6 hours. They were horribly rude at the front desk as well. I have never been treated like this
Business response:
Heather, thank you for your review. We are sorry for the reservation issues you encountered at the time of check-in and also apologize you did not experience our staff members at their best. Your feedback will be shared with the appropriate team so that they are more diligent going forward. We hope you will consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
Business response:
Hatem, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty dirty dirty. There was a lack of any amenities advertized to us.
Business response:
Timothy, thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to be more diligent with their efforts going forward. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We hope you will ret... read more
I stay 5 days and they don't clean the room one time don't change the toilet they're don't did nothing
Business response:
Thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communications going forward. We regret the inconvenience caused and hope to have the opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The bathroom had one switch that turned on the fan and the light. The fan was a little noisy. It would be better to have to separate switches
Business response:
Thank you for being our guest. We are sorry for the inconvenience you encountered. Your feedback is valuable to us, and we have made a note of it as we are always looking for ways to enhance our guests' experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Rodney, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Airport
How is Extended Stay America - Albuquerque - Airport rated?
Extended Stay America - Albuquerque - Airport has a 3.3 star rating with 2,878 reviews.
When is Extended Stay America - Albuquerque - Airport open?
Extended Stay America - Albuquerque - Airport is open now. It will close tomorrow at 12:00 a.m.