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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed We arrived and were not able to have the accommodations we reserved. The people around us were loud and the room was dirty. Left over food in fridge, sink was clogged, no shower pressure. Broken tv, and when I had to get a ball for my puppy under the bed, you can tell there was no vacuuming happening along with trash and other unmentionables. This experience was not worth the value and over priced. I will not return. The only positive experience was with the clerk that checked us in. She went above and beyond wi... read more
Business response:
Thank you for taking the time to share your feedback. We regret we were not able to accommodate you in the room of your choice and apologize for the inconvenience you experienced due to the mistakes made when servicing your guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. On a slightly positive note, we are happy you were pleased with the servi... read more
Worst stay in room 131 3/17/22 Came to visit my husband who works near by. Our room smelled bad, which we found came from the pull out couch, the bedding looked and smelled like it had never been changed. I told the front desk, and she had me change it myself. It had blood stains so she just gave me a biohazard bag and gloves. I got clean sheets, which then had a bug on it. (I got another set of clean sheets. There was some webs on the lamps by the bed. The desk drawer had trash. The carpet felt sticky while walking barefoot... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
One of the few hotels close to the Rio Rancho area. Hotel had overbooked rooms and did not have the room with two beds as I reserved. Also, the pull out couch did not work. So they only had one bed for the five people I had booked. They were not very willing to work with us since we had booked through a third party company (Expedia)
Business response:
Thomas, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
NEVER AGAIN!!!! Our room was not what we expected at all. One of the beds did not have feet on it so the bed kept falling causing that person to be very uncomfortable. We put the kitchen trash can under the bed to hold it up. The bathtub did not drain so we had to stand in a tub full of water while we showered. The kitchen chairs were two desk chairs that were so dirty we didnt even want to sit an eat our dinner. We took tea to make in the mornings and the microwave stunk to high hell. I was very disappointed and will never ... read more
Business response:
Melissa, thank you for your review. we are very sorry for the condition of your room when you arrived. We work diligently to make sure our accommodations are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the housekeeping team, and steps are being taken to ensure that this does not happen again. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Not the break I was looking for Place smelled like marijuana, they don’t serve breakfast anymore even though their hotels.com site says they do, the walls are paper thin and I could hear the man snoring next door all night, the sheets are super thin and there’s no comforter, just another sheet, so it was pretty uncomfortable in many ways. Probably won’t spend $ to stay here again
Business response:
Kendra, thank you for selecting us and being a guest at our hotel. We are truly sorry to read your specific comment about the smoke odor. Even though our hotel offers smoke-free accommodations, we occasionally have violations of this rule. We take this matter very seriously and assure you that we will look into it. Additionally, we have noted your feedback about the breakfast not being available. We will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We also re... read more
Unwarned of 200 dollar deposit after prepayment I wasn't informed of the 200 dollar deposit that I had to pay after having already pre-paying for my room. That was such a huge disappointment and uncalled for financial burden. Reported that the bathroom ceiling above the shower was about to fall into shower.
Business response:
Jerald, thank you for taking the time to share your feedback. We regret any disappointment you had with the incidental deposit costs associated with your visit. Please know we must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret if there was any miscommunication regarding this concern. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the probl... read more
Suprise we will be charging you more The hotel was good staff was nice would have been better if would have been told about the $200 deposit that they charged after bookin and paying online.
Business response:
Thank you for your feedback. We are pleased your overall stay with us was comfortable and that you liked our courteous associates. However, we are sorry you were not happy with our incidental policy. We hope the positive part of your stay will allow you to choose us again the next time you are in this area. Sincerely, Hotel Management
Rooms are not like the picture. Mine was missing a couch, then we moved to another room with a recliner, not a pull out. It was also dirty, there were no dishes available or cups. It also a continental breakfast is provided but it is not. Your better off staying at the one across the street
Business response:
Micaela, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regard... read more
Was unaware of the $200 deposit that can only be returned through mail after check-out. Expedia did not explain this during the bookong process. Highly inconvenient for people already traveling for work. Half of the doors would not work for multiple people and their cards. Found Hair and stains in the room still fresh. Power went our multiple times. Half of the lamps and outlets in the room did not work. Very unsatisfied.
Business response:
Meagen, thank you for staying with us. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, we truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. We would appreciate another opportunity to provide you with a better ... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.