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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wrong bed size Paid for a queen size bed it was not when i called the office after walking in and seeing a twin front desk was extremely rude about it and didnt offer to change to a room with a queen.
Business response:
Fermin, thank you for choosing our hotel and taking the time to share your review. We appreciate your feedback and apologize for the problem you experienced with your room type. We never intend to frustrate or inconvenience our guests, and we regret disappointing you. Be assured that your comments will be shared with appropriate individuals in order to prevent these types of problems in the future. Our mission is to make you happy, and we hope you will return to allow us to make a better impression. Sincerely, Hotel Manageme... read more
Business response:
Dear Miguel ,Thank you for taking the time to complete a review for our hotel. We use this information to ensure all guest and guest to come have the best experience . Thank you again and hope to see you back very soon.
The staff was nice and very accommodating. However, the hotel facilities are not up to par. The bathtub was grimy and rusty. They advertised breakfast, but only had coffee and hot water. Everything else was alright and its in a good location.
Business response:
Mike, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
I wasn't able to get into the building for over an hour because the keyfobs on the outside of the building weren't working. The one staff person was helping other guests and wasn't readily at the front desk to open the door. My queen bed room didn't have a TV so was down graded to a double bed room. The room was dusty, dirty and didn't have towels, hand towels or washcloths. The table had food stains and the room smelled musty. I had to plug my phone charger into the plug by the kitchen table because none of the outlets work... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I booked my reservation 1 month prior to my stay. When i Arrived my suite had been given to another individual. I will be requesting my FULL Refund!
Business response:
Leticia, thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
The bathroom sink was clogged, I think the complaint fell on deaf ears, the response I was given was "Oh, not again" no attempt was made to repair while I was there....they expect you to pay a $100 deposit to stay but dont bother actually making sure the room is squared away before you arrive. Disappointing to say the least.
Business response:
Cliff, thank you for your review. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Horrible service Horrible experience. Our room wasn’t ready at check in time. Finally at 540 we checked in only to find out an additional $200 charge would be place on my card. I’m familiar with deposit holds but they did a separate charge for $200. The next morning at check out I asked for a receipt and they said they couldn’t provide me one until after 11am. I asked for some thing that showed the $200 was a deposit and not my room charge since they charged the 2 separately and they said they couldn’t. I would not recommend... read more
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.