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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nothing
Business response:
Yisel, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Do not stay here. The outside looks good, but the inside is gross. One of beds wasn’t made, I had to wait 30 minutes at the front desk to get bedding and the mattress was stained. We had to sleep with the windows open because the room smelled like cigarette smoke like it was a hotel casino. The window casings we’re cracked…it was honestly the worst hotel I’ve ever seen.
Business response:
Suzanne, thank you for taking the time to evaluate your stay. We regret the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are sorry you were unable to enjoy your stay, but do hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
WORST EXPERIENCE EVER Had a confirmed reservation and was denied a room during the busiest weekend of the year. ABSOLUTELY UNACCEPTABLE!! Adam confirmed he knew we were coming and did not contact us to let us know that Extended Stay was cancelling our reservation. We were left STRANDED. Adam was completely incompetent and did NOTHING to help. Will never make a reservation here again. Worst customer service EVER!!
Business response:
Susan, thank you for reviewing your visit. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The room was filthy. The bathtub was moldy. The paint on the walls were peeling. The floors had trash on them and sticky all over.
Business response:
Jessica, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
There was a $200 deposit that was not communicated prior to booking the trip and is quite steep for a one-night stay. There was no cable even though the property advertises premium channels and cable channels. The bathroom was filthy. There was what appeared to be blood on the bathroom sink. The tub had mold and was not clean. When we complained, there was no resolution. Very bad customer service!
Business response:
"Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we truly regret any miscommunication regarding any charges d... read more
The pool was relaxing for my kids
Business response:
Angela, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. On a positive note, we are happy your kids enjoyed spending time in the pool. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I checked in late due to work. The lady working the desk was asleep and didn’t hear me at the door for several minutes. When I finally got to my room, it was a room that was like someone’s apartment. Their personal clothing was everywhere, toothbrush and razor on the sink and food on the table, refrigerator and cabinets. Everything was dirty except the clean towels and bedding. It was the strangest, most disgusting stay I have had anywhere. I had to stay because I was on call and needed to get some rest in case of having to ... read more
Business response:
Paul, thank you for your candid evaluation. We are sorry for the service issues you encountered and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. On a positive note, we are happy our location worked well for you. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Find another place to stay Not real clean. Early check in not possible. Breakfast was horrible coffee and a hard granola bar. Room not real clean. Wouldn't recommend
Business response:
Keith, thank you for your candid evaluation. We regret we were not able to accommodate your request for early check-in and that you were disappointed with the breakfast. We also apologize for the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. Thank you for sharing your experience. We hope you will return to see how we have improved due to your comments. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.