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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid this property at all costs. The room they gave us had a broken toilet, sticky floors, dirty room and we had to wait to speak to employee while they were arguing with other customers. They did not have any other rooms or maintenance to fix ours so they offered to refund us. They did not refund our money and it's been over a month since. Do yourself a favor, this property is not worth the stress.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Disgusting Pubic hair all in my sheets. No way we’re the washed
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Worst place ever We had a truck pulling a trailer, we arrived and there was no parking anywhere for a big truck. We checked in around 1145pm so we were absolutely exhausted coming from Texas, so we had to park against the sidewalk since we had no other place to park. We got to our room and it was like going back in time to the 90’s. All the appliances in the room were so outdated, the couch in the livingroom area was so old and coming apart that the pullout bed didn’t come out. The room beds aren’t even a queen size as adver... read more
Business response:
Corie, thank you for staying with us and for your candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Front desk staff was very helpful and nice. They were very accommodating when I asked to be moved to a cleaner room. The first room had dried mud on the carpet, crumbs all over the nightstand, and hairs in the sink. Unfortunately, the next room, although appeared cleaner on initial glance, needed maintenance. The ceiling in the bathroom was coming down, lots of tile issues and mold and mildew in the shower, green stuff between the sink and the mirror. I’m in Rio Rancho frequently and won’t be staying here again.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Business response:
We are sorry that we did not meet your expectations, we hope that you will give us another opportunity in the future. Make it a great day!
Both rooms were dirty. The sheets had stains... gross. The sofa bed mattress were stained, gross. Brown ,black stains on sheets and sofa mattress in both rooms. Super dirty
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Recommendation:Stay somewhere else Between the lack of cleaning, the completely apathetic staff, and state of utter disrepair, this was the worst hotel I have ever stayed at. The room number plate was missing which made me think that the staff didn’t know that it existed. Why else would there be holes in the tub surround, someone else’s shampoo bottle in the bathroom and hairs left in the refrigerator. The staff told us they would clean in the morning but when we came back in the evening everything was exactly as it was left... read more
Business response:
Thank you for choosing our hotel and for taking the time to write a review. We were disheartened to read about the unsatisfactory service you experienced and for the issues described with regard to your room. We sincerely apologize for the discomfort you experienced. We will discuss your concerns and comments with our leadership team and associates in an effort to improve our guest experience. We regret the inconvenience caused and truly hope you will give us another chance to host you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.