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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The beds were not made when I walked in the room. I was given the sheets and pillow cases after I returned from the engagement I visited the ABQ area for. Then, I realized there were no towels or soaps either so I had to make another trip down to the front desk to pick them up. I was on the 3rd floor and all the way down on the south end of the hotel. This was a great inconvenience since I had my 90 yr old mother with me.
Business response:
Thank you for your review. We are sorry for the housekeeping oversights you had in your room and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments had been discussed with our team to ensure this is never repeated. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
We are sincerely sorry that we did not meet your expectations, we hope you will give us another try in the future. Make it a great day!
Business response:
We are sincerely sorry that we did not meet your expectations, we hope you will give us another try in the future. Make it a great day!
LIVID!!!!!!!!! I am working now to figure out where I can log my complaints. We were turned away upon arrival (after check in time) and told to come back later. We were then later told the location was overbooked and that me and my child were out of a reservation with nowhere to stay.
Business response:
Anna, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Disappointing check in. Check in was set for 3pm , we waited in the lobby until 4.15 to check in, room was not ready. Finally given room keys, went to the room, waited in the hallway another 20 minutes for the room. To add to the situation the room keys did not work. Don't think we will stay there again.
Business response:
Antonio, thank you for your review. We are sorry your suite was not ready upon arrival and regret the inconvenience you had due to the key card. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Business response:
We are sincerely sorry that we did not meet your expectations, we hope you will give us another try in the future. Make it a great day!
Poor customer service... Don't waste your... The customer service is the worst I ever encountered, of any property I have ever stayed in, the front desk attended was rude, impatient, hot helpful at all, all she did was threat to call the police instead of listening to anything I had to say. For some reason she seemed to think I didn't understand what Extended Stay meant, instead of listening to what I was trying to say, she kept threatening me, 4/5 times of calling the police, not even trying to understand what I needed. Aft... read more
Business response:
Sonny, we regret the situation you have described. Please know, we take accusations of this nature very seriously, so allow us some time to investigate the entire matter with the associate involved. Thank you for your patience and understanding in the meantime. Sincerely, Hotel Management
Was not allowed to check in because of id issue. The clerk at about 9pm was rude and unprofessional. He said to go through you for a refund. Very disappointed with this situation. I have used your service in the past and i am seriously thinking of using another service. I checked into a different hotel in Rio Rancho.
Business response:
Thank you for your recent visit and for your feedback. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely,... read more
DONT DO IT!! I’m never going back I couldn’t check in because my purse was stolen. Didn’t have a physical card. But they charged me anyway and hotels.com won’t give me a refund either. I wont be doing business with this site or this hotel chain EVER AGAIN!!!
Business response:
Christina, thank you for sparing some time to share your concerns. We regret the predicament you had at check-in. Please know, all hotels do require guests to present a valid form of ID to properly check-in for security purposes. We also regret the inconvenience you are having due to the charges. We would suggest you contact the third-party website once again and inform them of your situation. If you have any queries please feel free to reach us at our front office. Thank you once again for your patience and understanding in... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.