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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible service I was very upset that only one of the rooms I booked was available. We had to resort to staying in 1 room together. The receptionist was rude and told me they were overbooked. She said that this happened often and I would have to complain to you because it was a third party reservation and you are at fault. To top it off, she said my credit card was declined and requested payment with another card, which luckily I had. I paid and then called the first credit card company who reported no transactions. The fol... read more
Rio Rancho Extended Stay Hotel was close to the area's I was visiting. Hotel is not kept up, Lobby had over 10 lights out, Elevator floor someone had spilled a drink inside and in the 4 days I was there no one had cleaned it. Tile in Lobby was filthy. Asked about getting a taxi ride to airport the front desk person couldn't tell me or give me a number to call, when I asked about Uber she looked at me with a blank stare.
Business response:
Douglas, thank you for taking the time to review our hotel. We apologize for the cleanliness issues you encountered and for the service issues you outlined. We will share your comments with the appropriate individuals and make sure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The property was dirty and the halls were filthy. The room was a non smoking room, and it smelled like smoke. Rug was filthy with many stains.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
outside property was nice except the half step outside the door of the end of the building that i actually tripped on and scraped my knee caps pretty goog.
Business response:
Thank you for your review. We are sorry for the cleanliness issue you encountered in some areas of our property and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Spend the extra 20$ and stay at the Hilton down the street! Staff here are extremely RUDE! Most of the entrances and exits were broke you either had a hard time getting in or you could find a few broken doors that didn’t lock and a flow of people entering and leaving, safety was not a concern for this establishment. The room was spacious but it smelt like rotten food, hall ways were worse they stunk like a brewing trash can, there was a glob of unidentifiable yuck on the carpet in the closet had to put a lamp on it so my pup... read more
The man at front desk wasso rude.. they couldn’t accommodate me because they didn’t have room available, they said those things happen when we booked through third parties! Which was Expedia.. I called expedia to cancel they they still charged my card when I didn’t even stayed at extended america hotel.. It was not my fault they didn’t have room available. I called the hotel again to find out why they didn’t approve my cancelation through expedia and Brian or Ryan not sure what his name was, said he was the manager there and... read more
Business response:
Thank you for sharing the specifics of your visit. We are sorry for the predicament with your reservation. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. Meanwhile, we will share your comments with our team regarding the unprofessional behavior of our staff with the appropriate individuals and make sure we are more consistent in our service delivery. We apologize that this stay was anything other than pe... read more
Front desk Manager out of control, disrespectful The female Manager, really disrespectful whit everyone and agresive, this this first time that I have this kind of situation, I heard the they have many complaints about her, and she still the manager, I will never stay at this chain of hotels again
Business response:
Pedro, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from one of our associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.