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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My reservation was given away to another customer. I arrived the evening of my stay that was reserved through Expedia only have the on duty manager tell me he gave away my reservation to someone else who wanted to extend theirs. Tired to understand how I could have a reservation only to find out it was not really reserved for me at all and was then asked to just leave the property.
Business response:
Thank you for taking the time to share your concerns with us. We apologize for being unable to accommodate you this time. We are very sorry for the frustrations you had. We hope you will allow us to host you in the near future. Sincerely, Hotel Management
The place looks nice from the outside but the room stunk bad, the bed was so hard, and the room was not clean and looked very old and smelled so bad. The carpets need to be shampooed. I will not recommend this place to anyone. I made reservations based on the outside look and stayed one night due to a medical procedure my husband went through overnight.
Business response:
Thank you for your candid evaluation. We regret our beds were not to your comfort and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
The kitchenette was nice, but the room smelled like smoke even though its a non-smoking facility and it wasnt clean.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smoke. We are a non-smoking hotel, but on rare occasions, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are pleased you liked our kitchenware. Thank you for staying with us. We hope you will make the same choice the next time you visit this area. Sincerely, Hotel Management
The rooms were big which i liked.
Business response:
Thank you for taking the time to share your review. We are pleased to know you liked the spaciousness of your room, but we regret any inconvenience caused. We appreciate your business and hope to see you again in the future for a much better experience. Sincerely, Hotel Management
This place had a great room layout. We got in lTe about 9:30 pm and hadnt quite settled in when we noticed that the nigbt stand gad dried fluid all over. I cleared it to make sure it was just a stain and it came right off. The shower had hair and plastic from who ever stayed in the room before us. The chairs in the room which sit around the table also had some sort of substance through out which didnt even appear as if it was attempted to cleane. We ended up getting a full refund but will not ever attmpt to stay here again.
Business response:
Candace, on behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely,... read more
The hotel booked me for two reservations even though I only had the one through Expedia. The pillowcase and side of bed had blood on it. The drawers were not clean. There was only one remote for two TVs. The pull out bed was dirty. I will never stay at an extended stay hotel chain again. Ever.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.
Location is the only positive. Very gross carpet. Small. Things were falling off the walls- blow drawer dock and part of one of the “closet” shelf brackets... just fell off. No effort. Internet was stupid. Only 1 chair and a tiny chair for 2 people for 4 nights. And it was filthy. Cabinets were filthy. Fridge was clean but freezer smelled weird. Elevator was broken and we were on the 3rd floor!!! This place is in severe need of updates and general cleanliness policy changes to make it better. I would NOT be happy to stay eve... read more
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will discuss your comments about cleanliness, furniture, and remodeling with the appropriate individuals. We are also sorry for the elevator being out of service. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Room was Ok but Occupants were smoking in the rooms and made the hallways stink like skunks.
Business response:
Thank you for staying at our hotel. We apologize for the inconvenience you had during your stay and the discomfort it caused. We will also utilize your comment regarding the smoke smell to enforce our no-smoking policy more effectively. There are no excuses to be made, but we hope you will allow us to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.