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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible... beware Horrible experience. The front desk service lacked customer service. The room was dirty; bed was not changed out, floor not vacuumed, bath toilet still had stained of urine on the bowl.
Dirty Room Unsafe There was trash under the bed. That tells me cleaning was not done and I should have check prior to first coming into the room, however I felt I'm not suppose to have to worry about it. So I later on the evening bought Clorox wipes and wiped down the room. The couch clearly doesn't get cleaned or wiped at that. police were down the hall from us.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Never Again We arrived late due to traffic and construction. The Hotel did not care. They gave away our room and they did not have any rooms available and they still charged us for the room. On top of everything I had to find a new room for our family at 2:30 AM. I was tired, exhausted and annoyed.
Business response:
Thank you for the feedback. We apologize for the predicament with your reservation and realize you must be frustrated. For reservations made through a third party must be canceled by them. We recommend that you contact them directly for assistance. We hope to have the opportunity to host you again. Sincerely, Hotel Management
Elevator was out of order. No coffee pot in room. Desk personnel was very rude.
Business response:
Thank you for staying with us. We apologize for the difficulties you had during your stay with us. Please know, our engineering team s working on fixing issues with the elevator. We will also utilize your comments on the behavior of one of our front office associates to enhance our service delivery. We hope you will accept our apologies and allow us an opportunity to restore your faith in us. Sincerely, Hotel Management
Give it an F The first room was not handicap accessible and had been smoked in. The front desk said they knew but didn't have time to clean it. The only handicap room had a full size bed and a pull out twin. No Kleenex, shampoo or bedding for the pull out. When I asked for a pillow, the front desk said she didn't have a key. It was also dirty with food on the stove top. Food on the floor and hair in the bed. I would rate this as a negative 10 if I could.
Business response:
Susan, thank you for being a guest at our hotel. We sincerely apologize for the experience you had in your suites at check-in and for the unsatisfactory service, you received from our front office associates. We will discuss this with our housekeeping and front office teams to ensure we deliver excellent accommodations and services. Sincerely, Hotel Management
There were Dirty sheets everything else was fine.
Business response:
Thank you for taking the time to review your stay. We are sorry for the disappointing visit you had and regret the housekeeping oversights in your suite. We have shared your feedback with the appropriate team to improve our service going forward. We value your business and hope you will consider staying with us the next time you travel to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.