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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bath tub had hair throughout (really gross) and there were no clean towels. Didn’t realize until the morning. When we called desk for towels clerk was rude and uncaring. We had to go down and get them. TV didn’t work. There was no glasses or kitchen wear in room. All around just a horrible stay. Thank goodness it was only for 1 night.
Business response:
Thank you for being our guest. We are very sorry for the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. We also regret the issue you had with the service provided by our front desk staff. Your feedback has been shared with the teams so appropriate measures can be taken to keep such mistakes from happening again. We do hope you will stay with us another time so we can provide you with a much ... read more
This hotel has rude, uninterested and arrogant staff. They must have such a GM too as the GM sets the tone. You could hardly find anyone at the Reception desk and if you try to get their attention they appear from the back looking upset and acting annoyed that you interrupted them from doing whatever they were doing in the back. Overall my impression was that the hotel was cheap, had poor service and the facility was run down. We will never stay at this location and avoid this brand in the future.
Business response:
David, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please know we will take the appropriate steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, ... read more
Need Better Control Of Your Guests I requested a room on the top floor, but was given a room on the 2nd floor. As I was preparing for a virtual meeting I could hear the people upstairs making excessive noise. I tried calling the front office twice but nobody answered, so I had to go downstairs. Once at the counter I literally stood there for like 15 minutes with nobody coming out to help. When I told them about the situation the lady said she knew exactly who it was and would handle it. Throughout my meeting, they were still... read more
Business response:
Thank you for choosing us and for taking the time to post a review. We regret that you were disturbed by the noise and apologize that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Moreover, we will also share your comments regarding the maintenance and cleaning issues with appropriate individuals and make sure we are more dil... read more
I go to Rio Rancho NM very often and I’m always stay at this hotel I ever haves this experience I took my two little girls and my dog I ask the front desk person choice very clean room because of the girls and when we get in the room my dog start eating o lot stuff from under the bed it was o lot of trash I it I have to go and clean it my self and I call front desk because I didn’t get any password to use internet not one answers so I wasn’t available to use it it was late I didn’t want to go with my little girly my self to ... read more
Business response:
Thank you for your review. We are sorry you were disappointed with the cleanliness of your suite. Your comments have been discussed with our housekeeping team to ensure we are consistent with our service delivery. We also apologize for the service issues you encountered at our front desk. We have discussed your feedback has been shared with our team to ensure we are consistent with our service delivery. We hope you will consider giving us a second chance to provide you the hospitality you deserve. Sincerely, Hotel Management
It's a non-smoking hotel, smoke and cig burns ever
Business response:
Frank, thank you for your review. We are sorry for the smoke smell you experienced. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you consider a return visit so we can make a much better impression. Sincerely, Hotel Management
Business response:
Steve, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.