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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
do not waste your money here I understand that COVID is an issue, but I called the front desk a few times from my room and could not reach a human. I just wanted towels on day 3. My call was rerouted twice to the main Extended Stay office in another state and the lady I was on the line with also could not reach anyone. The toilet also has issues and when I went to the front desk, which I did not want to do, another man was mentioning similar issues. A lackadaisical front desk clerk listened read a scripted reply and did noth... read more
Business response:
Pamela, thank you for your review. We sincerely apologize for the service issues you encountered at our front desk and regret the inconvenience it caused. This is not a usual occurrence at our hotel, and we are reviewing this situation with our team to ensure this is never repeated. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Had to leav
Business response:
David, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Eric, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The room was not clean. Food left in microwave...trash underneath the sink...floor not vacuumed well... bathroom floor not swept or mopped properly...one bed not made properly...when asked about a coffee pot never heard back from front desk....over heard another customer at the front desk had to wait several hours for clean towels .... Only one snack room and ice machine which is on the first floor so if you are on the third floor you have to go down two floors for ice....trash piled up in the stair well for days.....smokers... read more
Business response:
It was disheartening to read that we did not live up to your standards, and we are truly sorry your stay was less than satisfactory. The conditions you described regarding your suite and the stairwell are unacceptable, and we apologize for letting you down. Concerns with regard to cleanliness are not taken lightly, and we assure you that your comments will be discussed with the associates of our housekeeping team to ensure we always deliver spotless accommodations to our guests moving forward. We are deeply sorry that our fr... read more
Meh No pillows for the pull out couch, no dishes for the kitchen, no coffe pot and the microwave caught on fire.
Business response:
Thank you for being our guest. We are sorry for the issues you faced in your room. Please know, the in-suite amenities along with kitchenware and coffee maker are available at the front desk, and we regret if this was not communicated to you at check-in. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Check in was horrible lady at front desk was horrible. Waited almost 15-20 mins to check in finally went up to room. Walked in and noticed right away that room was not clean prior to the arrival there was a hair tie on the bed, the bed cover had black spots on it and The restroom had a dim light missing a light bulb and no towels at all. There was culking dust on the carpet. Just a overall disappointment.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had at the time of check-in. Please be assured that we have shared your feedback with our front desk team to be more diligent going forward. We are also sorry for the cleanliness issues you encountered in your room. We have discussed your concerns with our housekeeping department, and we are working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us a chance to redeem ourselves the next ... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.