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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotels.com dropped the ball Overall the stay was ok. Pretty clean. My frustration is with Horels.com. I specifically requested a room on the top floor. Got one on the ground floor. It seems the hotels never get that request. Also, i specifically looked for hotels with breakfast included. Hotels.com failed to inform me during booking that breakfast was closed due to COVID-19.
Business response:
Joshua, thank you for posting a review of your stay with us. We regret the inconvenience you had due to the mix-up with your reservation by the third party website. However, we are glad to know you were pleased with the cleanliness of our property and that overall you had a pleasant time while you were here. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Dead bug We found a dead bug in the bed, flies coming out of the bathroom faucet and the bathroom door didn't latch. The chairs in the room were so gross I wouldn't let my kids sit in them and there was dried chewed gum on the floor. The elevator floor was disgusting and the hallways stunk of cigarettes even though it was listed as a smoke free hotel. When I asked for a room change the guy working said all he could do was a leave a note for his boss who was not there and maybe she would address the concerns later We left and... read more
go some where else if you can There were things left in plain sight- showing that room was cleaned sub par one of which was a recording monitoring device which was creepy and sketchy- when I took it to the front desk the woman at the desk acted all sketchy about it- Slow service- took 10 minutes for someone to come out of the back to check me in and I even rang the service bell 3 times! Does slamming all night- hallway smelled like pot even though it is a non smoking property- Very poor experience. Not using them again-
Business response:
Zachary, thank you for staying with us and for sharing your feedback. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I had stayed st this hotel many years ago and it had been a pleasant experience, unfortunate this hotel is in serious need for a remodel. Carpets are old. Key access into the building was horrible. It locked me out a few times. I understand that in current conditions, it may not be feasible to put money into this hotel, but i think it has been neglected for some time. The vending area which also houses the ice machine and laundry is extremely warm and smells badly. I have come to expect more from Extended Stays.
Business response:
Martin, thank you for your review. We are sorry for the overall condition of our property. We will share your observations regarding the need to update with the people in our organization who are responsible for formulating plans for future renovations. We also regret the smell you experienced in the laundry room. We have discussed your concerns with our housekeeping team to be more diligent with their efforts moving forward. We hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Managem... read more
The staff did not adequately deal with a barking dog during the hours of 7:45 to 11:30 pm. Other customers complained about the barking dog and still no action was taken to quiet the dog. Will never stay there again. Management what is your action policy for employees to implement when dealing with this type of pet noise? I would like a full refund of my charges The
Business response:
Thank you for your comments. We are sorry for the disturbance caused because of the dog barking and regret our associates did not resolve the problems when you requested. This is not acceptable, we will immediately discuss your comments with the front desk team, and we will promptly address this with them so that it is not repeated in the future. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
I checked into the property late and had to make two requests for a coffee maker along with other supplies. The following evening upon my return (late once again) my key wouldn’t work to gain access to the property. So I stopped at the front desk where the staff member acted as if it was no big deal, but the staff memebrr who had checked me in neglected to enter the proper days. No apology for the inconvenience. Unfortunately at 3am I was woken up by loud talking in the hall and after asking the the ladies to be quiet to no ... read more
Business response:
Tana, thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced at our front desk and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. Please know we are taking every possible measure to make sure this does not happen again. We encourage you to try us again in the near future so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
Place was filthy... Band-Aids on the wall...pullout couch matress was badly stained. Bathroom fan looked discusting...as if it hadn't been cleaned in a decade or so....You definitely get what you pay for.
Business response:
Thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future vis... read more
Place was falling apart. The smell was like cleaning products and animals. And there was hair on all the sheets. Gross. Never staying there again
Business response:
Patricia, thank you for reviewing your stay with us. We are sorry for the cleanliness issues and odor you encountered in your room. We are working with our housekeeping team to ensure we are more diligent in our efforts to provide fresh accommodations. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.