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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not have an ice machine did not have a very good breakfast
Business response:
Ramiro, thank you for the specific feedback about your stay. We are sorry for your disappointment with our complimentary grab-and-go breakfast. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Kindly note, we provide ice trays for your convenience, so we do not have an ice machine. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Disappointing Disappointed with the stay, no regular room cleaning. Breakfast was almost non existent. No conveniences, not walkable
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Broken chair, broken leg in tableand taped on. Very small bed full not queen. Lobby staff was kind. No breakfast except coffee and muffins. For the price of 219.00 a night i thought this was highly over priced. I wll not stay at one of these hotels again.
Business response:
Thank you for being our guest. We apologize for the issues you had with the furniture in your room and will share your concerns with the appropriate team to fix it immediately. We are also sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We regret that we did not merit the rate you paid. Thank you again for your feedback, and we hope you will reconsider and give us an opportunity in the near future to show you the hospitality for wh... read more
Location was the best part of the hotel. The place is very run down, carpets look dirty, my daughter found garbage under the bed. The bathtub was leaking so the shower pressure was very low. The toilet was loose and wabbled when you sat on it. The so called breakfast was a joke. Coffee, granola bars and hot cocoa is not a breakfast. It was the only place that had availability for the days that I needed or I would have stayed somewhere else.
Business response:
Thank you for choosing our hotel. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We will also share your comments with our brand leaders to determine new grab-and-go breakfast offerings. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Animals barking and running on the floor above out of control. Sheets not changed from prior guest. Breakfast was granola bars, packet oatmeal and prepackaged muffins and coffee. No juices or fruit (nothing fresh) Mildew in the bathrooms. Sleepless and disappointed.
Business response:
Thank you for your review. We are sorry our suite did not provide the comforts you desired. Your feedback will be shared with the appropriate teams for review and action. We also apologize about the dog barking and the inconvenience it caused. In the future, if this happens please let our desk staff know as we do have a pet policy, so our guests are not disturbed. We will also share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders for future additions. Once more, we do apologize. We hope you ... read more
The room was a great size I thought we had Queen beds but we had full. I was disappointed with the floors they were not clean along with the table and counters. We had trouble with our keys. the lounge chair was broken.
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness & maintenance issues you encountered and regret your stay was not a pleasant one. Rest assured, your feedback has been shared with the appropriate team so that we can improve our service & facilities going ahead. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not a good experience Started at 8:27 in the morning to get checkin info and they didn’t even have me in their system even though I hade the paid confirmation in my hand. I had to re-book and pay again to reserve the room. Got to the room and found the window was open and the room reeked of smoke even though it is a no smoking facility. They gave us another room. We had six people in our group so I went to front desk to get extra towels. Was handed unfolded towels with one having a very visible brown stain. Night clerk assur... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.