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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ghetto One of the AC units didn’t work. Walls gashed. Mold in shower tile. Someone tried to get into our moving trailer overnight
Business response:
I am very sorry to hear this. I will make a work order to have that a/c replaced and in the future I hope you can allow us a second chance. Management
Business response:
I am sorry you were unhappy. Hopefully in the future we will have another opportunity to improve.
It was clean. The bathroom door did not close properly. The windows did not open and close properly.
Business response:
Thank you for reviewing your stay with us. We do apologize for the problems with your room. We have shared your comments with our maintenance staff to ensure it is fixed. We hope you will consider giving us a second chance to serve you better. Sincerely, Hotel Management
We reserved a king with a pull out couch and when we checked in we got a full with a recliner. On the second night of our stay someone pulled the fire alarm at 11 o’clock at night. Majority of the people we ran into said they also received different rooms than what they reserved. I will never stay at an Extended Stay again.
Business response:
Alexa, thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Would not stay here The pool was closed the towels in our room looked dirty and upon asking for new towels we were told no because we weren’t in the property longer than a week. The website says continental breakfast and all that was there was oatmeal and granola bars. The room we stayed in smelled like pet urine. Just overall trip was not good.
Business response:
We are extremely disappointed to have let you down. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. We fell short in our processes and are reviewing them so that this does not happen again. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you ... read more
Worst place ever!!!!!!!!! We tried to check in their system was down, so everything had to be done by paper They gave us a room myself and my two children , 9 years old and 16 years old. went upstairs to the room and there was a naked lady in the room. I went back downstairs told the front desk clerk and he called me a liar he said there's nobody in that room and then he said that he would have to go check after he came back he said we give you anouther room didn't apologize for calling me a liar nothing. So in the room and ... read more
Business response:
Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It was garbage and they didn't have my room I booked and paid for never again will I use this web sight or this hotel worst traveling experience ever
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up and that we were unable to accommodate you in the room that you reserved. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
paid for room then told no rooms available Shannon front desk person was very rude
Business response:
Christina, please accept our apologies for not able to accommodate you in the room that you reserved and that one of our associates was rude to you. Appropriate action has been taken to ensure this is not repeated. We are sorry for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.