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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross Would never ever stay there again!!! There isn't enough gross faces on this rating system to mark. Dirty dirty dirty!!!!
Business response:
Melissa, we are sorry we failed to provide you the clean and comfortable room that you deserved. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, General Manager
Room had a smell, no iron, bathroom sink leaked Staff was nice but the hotel overall is old and I would not sati there again
Business response:
I apologize for the disappointing stay you had with us. We are sorry for the issues you encountered in your room and regret the inconvenience caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Worst hotel we ever stayed! Hotel room odor was awful and dusty and dirty. We had to turned on fan all day and night. The complimentary breakfast had very very few choices no hot foods. Many peoples smoking right outside of entrance.
Okay for a night It's okay to stay there for night but I would not like to stay much longer. Rather close to downtown.
Horrible, unprofessional and incompetent staff Check in began at 3pm and we arrived well after that around 4:30-5pm and we were told a room was not available for us because they were short on cleaning staff and we had to wait about 20-30 min before we could go to our room. The room was relatively clean but the bed was incredibly hard and we did not sleep well. The room was noisy and we heard the people in other rooms all around us and in the hall way. The room was hot and the AC did not seem to cool the room very well. To to... read more
Business response:
Thank you for bringing your experience to our attention. I am sorry to hear that your stay with us was less than you had expected. Please accept our most sincerest apologies on the condition of your stay and the lack of customer service you received. We will work closely with our staff on proper training and making sure rooms are up to par. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
You get what you pay for For the money I shouldn't complain, just not a great place to stay but in a bind I gad no choice.
Horrible stay Unstocked room, no hot breakfast only granola bar or muffin (sugar, sugar), woke up freezing and thin blankets only on bed with zero extra blankets in room. Had to drink my coffee out if the coffee pitcher.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay with us was less than you had expected. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any additional feedback, we would like to hear it. We would love to have another chance to provide you with a better experience the next time you're in town.
Anybody home? From the beginning the stay was horrible. I show up to check in and nobody is around. 3 other couples to include myself waited nearly 45min to get our room keys. Once the front desk lady showed she made it awkward saying it wasn't her fault. When I finally get to my room it was freezing because the windows were open plus the room had a smell. When I turned the heater on I thought the room was going to catch on fire because it started to fill the room with a burning smell. Also the walls are so thin I could hear... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not have the proper staffing on hand. I am investigating this issue to ensure that this does not happen again in the future as well as the issue with the heater in your room. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Meant for extended stay This hotel is very bare bones and makes that quite clear...we did not spend much time in the hotel so that was ok. No maid service. I didn't give it high ratings but then it is just not that kind of hotel
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,102 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.