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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Great. Power was out due to weather, but the staff was unapologetic and didn’t seem to care that no rooms were ready. The room and bedding were not great. Convenient to Asheville but overall not a great place.
Business response:
Thank you for your feedback. Although you liked our location, we are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Our room was laminate not carpet like pictured. Weird but fine. The room was filthy and covered in dust and animal hair. Assuming cat since we spent the rest of our trip recovering from allergies. Piles of human and animal hair in the corners and on the tables. Not cool. No power on first floor in the morning so we had to carry all our stuff downstairs three flights. Just not a good experience for us.
Business response:
Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
No breakfast Bed was small No glasses or anything in kitchen Refrig was unplugged Hot water took forever
Business response:
Thanks for being a guest. We apologize you experienced so many difficulties during your stay with us. Your comments are shared with the team, and we will take the appropriate steps to improve our service and facilities going forward. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make dishware available at the front desk. Our front office team is notified to communicate this policy without fail. We are sincerely sorry and hope you’ll give us a chance to make it up to you on you... read more
Used soap left in bathroom After complaining about bathroom not clean and previously used soap still in soap dish. The staff did not offer any solutions to resolve.
Business response:
We sincerely apologize for the cleanliness issue you experience in your room and are more disappointed as our staff wasn’t able to resolve it to your satisfaction. Your feedback holds a lot of importance, so it has been discussed with our team to improve the level of our service going forward. Please consider giving us an opportunity to make your next stay an enjoyable one. Sincerely, Hotel Management
Horrible Got about two hours sleep at this place due to loud occupants above me called the front desk several times about it and on the third or fourth time I called they actually got mad at me instead of correcting the issue do not waste your time at this place spend the extra money for a nicer hotel also the water in the tub could not be turned off so I had to listen to that all night
Business response:
Thank you for writing about your stay. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We're terribly sorry for the disruptions and hope that you'll consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Close to stores. The tv was to low sitting on a dresser. Needs to be mounted higher on a wall.
Business response:
Thank you for your review. Although you were pleased with our location, we are sorry we missed meeting some of your expectations while you were here. We have shared your concern with our Maintenance team to see where improvements can be done. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
Extended-stay We are arrived in the front desk staff was very nice. However we walked into a filthy room that had to unmade bed sheets and comforter on the floor or hanging off the bed. The room head obviously not been cleaned. The odor in the hallways and the rooms were unbearable. We went to the front desk and they offered to give us another room, but we went to that room it was also dirty and smelled terrible. The front desk staff was so nice, but apparently the cleaning staff is awful. We were only staying one night whil... read more
Business response:
Brittany, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you wi... read more
Not a good experience Odor in hallways and room, no ice maker, no housekeeping services for a two-night stay,bedding not comfortable, staff not very professional, really low end.
Business response:
I am sorry that we failed to provide you an exceptional stay. We apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, and we are happy to offer this service to you at a minimal fee. Please note, as we have a full-size refrigerator so we do not have an ice machine at our property. Your concerns regarding the cleanliness and service issues with be shared with our respective teams to take corrective actions immediately. We hope you will reconsider a fu... read more
Worst hotel ever! This was the worst hotel I've ever stayed in. I left after the first night and lost my money. I booked into another hotel rather than stay there. The beds were like rocks. The breakfast is a joke. You have to ask the front desk to even get a coffee pot in your room.
Business response:
James, we appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,102 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.