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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Look elsewhere. I paid for a room with internet, TV, breakfast and a good nights sleep. I received non of the above. The Internet went out within 20 minutes of being there. The breakfast is bad coffee and packet oatmeal with cold water (yea that's it). the TV was out and the fire alarm went off at 1:00 am and was not turned off until the next morning. The smell of the cleaners they use is horrid.
Business response:
Dennis, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Not impressive. Grumpy front desk staff. Very scatchy and limited towels. A very minimal accommodation, yet it was clean in our room.
Business response:
Kate, thanks for staying at our hotel. We apologize for the maintenance issue you experienced while here. Your review has been shared with the respective team so we can understand what happened and correct our process to ensure a better visit. We would appreciate another opportunity to provide you with a better experience when in the area. Sincerely, Hotel Management
The room had a smell of like someone had fried something in there all day long and didn't have any ventilation. The hotel did not provide any shampoo or conditioner, you had to go to the front desk and ask. It was a hotel I would crash in, but not stay more than one night.
Business response:
Thanks for sharing your review. We apologize you were not happy with our hotel policy and that you were disappointed due to the cleanliness issue. We will share your feedback with our housekeeping team to ensure no future guest experiences the same. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
Uncomfortable bed, noisy room The staff was fine but I couldn’t sleep well. My room was on the 2nd floor near the front door and all night long I kept waking up every time the door slammed. Surely it can’t be that difficult to fix a door so that it opens and closes quietly. The bed was so uncomfortable I had back pain most of the next day.
Business response:
Michael, we apologize for the disturbances from other guests during the night. We're sorry you did not sleep well in our hotel and that if you did notify us, we failed to resolve the problem while you are here. We have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, Hotel Management
Hotel is very old. First room smelled disgusting, so front desk employee came up to check on it with her small child who proceeded to jump all over the bed. She said that the new cleaning person wasn't aware of the new "chemicals" that they were using and must have used Pine Sol. She nicely got me another room, and when I went in, I saw a long, black curly hair in the toilet and another one in the shower. If it hadn't been so late at night, I would have left, but there were no other hotels available in that area. I was plann... read more
Business response:
We know a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management
Business response:
Jennifer, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
mistaken identity the hotel was great!!!!! but unfortunately the police was called on me twice and they raided my room both times.they were looking for someone else both times. they said that someone at hotel had gave an anonymous tip to the most wanted hot line.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not great place They do not clean your rooms. Staff not friendly. There breakfast consist of oatmeal packs and grit packs that you have to make in a coffee paper cup. Staff was not friendly barely spoke to you.
Business response:
Thank you for being our guest. We apologize for the service issue you experienced while here and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
never going to stay there agian really why did expedia charge me around 250 a night for a place worth only 30 bucks a night. please dont stay there. I moved the besk chair out and a jand full of roaches where on the floor, I turned on the light on the desk and that has never been cleaned. the towels felt like drying of with sandpaper. My wife and I are not happy.
Business response:
We sincerely apologize for the housekeeping issue you encountered in your room while being here. Your feedback regarding cleanliness is discussed with the concerned team so that remedial steps are taken immediately to ensure such problems aren’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,102 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.