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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had a chair that had mold on it. Microwave was filthy. Sugar ants in the room. AC needs servicing. Even though it is a non-smoking it smelled of smoke.
Business response:
Thank you for taking the time to post your review. We sincerely apologize for the housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
The room came with a kitchenette, bed was okay. I noticed a distinct smell as soon as I stepped in the room and in the bed. It smelled musty. Tried to open the window but it wouldn’t budge. The little bar soap wouldn’t soap up and they only give you shampoo, no conditioner.
Business response:
Thank you for being our guest. We are sorry for not meeting all your expectations and that the musty odor compromised your stay. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the room to remove the smell. Also, we have alerted our maintenance team about the window, and they are checking it immediately. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
We were trying to get our three year old to bed. It was 9:30pm, she was crying because she was off her schedule since we were traveling all day. We then receive a knock at the door by the front desk staff saying that they have a 10pm quiet time and if we don’t get her quiet, we will be kicked out of the hotel. We repeatedly told her, she’s three, and she kept coming back with, sorry, but we do have the right to kick you out. We were up all night long calming her if she cried because we were in fear of being kicked out. I hav... read more
Business response:
Steve, thank you for being our guest. Making sure all our guests have a comfortable stay is our highest priority, and our staff is trained to make sure of this. We are sorry for the inconvenience you experienced while staying with us. We hope you will give us another chance to show you the true hospitality you deserve. Sincerely, Hotel Management
Smells and old furnishings, no hair dryer in room, one tiny shampoo, look elsewhere
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Pamela, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not worth it. My nonsmoking room smelled like an ashtray, breakfast was limited to packaged items only, room felt humid, we got three pillows only although it was 2 of us, sheets were dry and uncomfortable, no ice machine at all, definitely way overpriced for the quality.
Business response:
We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Bad Smell in the room We had to cancel the room as it was throat itching bad smell and not able to go to washroom due to bad smell there also.
Business response:
Sathiya, thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
No room when I got there Booked room through app but hotel gave room away before I could get there. Not a happy camper. Spent the next hour trying to find another hotel with a vacancy in the middle of the night.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Some of the staff was amazing (Im talking about you, Debbie!) But some of the staff was openly grumpy and negative or unhelpful. I asked 3 times for a luggage rack to use and no one wanted to locate it or help us. The bath tub seemed kind of dirty. There is no in room coffee. The grab and go breakfast is plain oatmeal or plain grits or 2 types of granola bars. No fruit, muffins, begal, nothing to sweeten the oats. Wouldnt stay here again.
Business response:
We sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our service levels and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,102 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.