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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
While the room was comfortable there was basically no staff, the kitchen was empty of basic necessities, and to get anything one had to go down to lobby to get it. Ie glasses, cups, coffee pot, shampoo. Grossly understaffed and unsupplied.
Business response:
We are sorry you were unhappy with our hotel policy and regret the inconvenience. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This was one of the worse places we have stayed Service was not good, paid to much more the lack of quality service Never will stay
Business response:
Donald, we regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Not worth the price Says it’s dog friendly, however we were charged a fee per dog when checking in, and it wasn’t quoted in the room rate or on their website.
Business response:
Rebecca, thank you for staying at our hotel. We are sorry as you were unaware of our pet-friendly charges and regret the inconvenience it caused. Please know, our third party website clearly states about the pet charges. We hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
We got in late (about 11pm), and the staff was not pleasant at all. I asked for an additional pillow and I thought I had asked for 1M bucks. We checked in which took forever, honestly I have never had to fill out so much paperwork. We left after going up to the room to turn on the AC, to go eat, when we returned, the police where there. Kinda scary. I believe they were escorting someone out of a room. The beds were like bricks. It was clean.
Business response:
Donna, thank you for choosing our hotel for your stay. Please accept our apologies for the service issues you encountered while you were here. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. We have discussed your feedback with our team, and we’re working with them to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Extremely surprised that you have to ask for everything: a coffee cup, coffee machine, a spoon, a hair dryer, soap to clean a coffee cup. Very odd to have to ask for these things. At hotels like Springhill Suites, Embassy Suites, Fairfield Inn - rooms are equipped with these items. Plus they also offer daily room cleaning and fresh towels. We had to bring our dirty towels to the front desk to get fresh ones. There wasn't even a garbage bag in the kitchen garbage can. Which made it difficult to throw out coffee grounds and yo... read more
Business response:
Rox, thank you for being our guest. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well-maintained hotel with a friendly staff at a good value. We hope the positive aspects of your visit will bring you back to us ... read more
I realize it was a holiday weekend but for the price we paid for this property it was very disappointing. Our room had a very strong odor, there was a sticky substance on the dressers and nightstands and the shower had numerous hairs along with mold on the shower curtain. Our toilet was also clogged and when we called the front desk the gentleman said we have plungers down here that you can come get to unclogg it. DIY was a huge theme here as also in the high price housekeeping was not included. We had to bring dirty towels ... read more
Business response:
Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience... read more
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,102 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.