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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No room at the inn. We arrived at 1am on the Friday of Easter weekend to find that they'd overbooked and our pre-paid room was not available. Hotels had no rooms left at all so we had to hunt around in the early hours of the morning for another place to stay. There was only a service lady on duty, so no one to get a refund from or complain to. Apparently we were the third booking she'd turned away. Disgraceful service from what would claim to be a reasonable hotel. Book it, but it seems to be first come, first served as to w... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your stay. In response to your feedback, I am contacting our revenue manager to ensure that the proper restrictions are in place so this doesn't happen again. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your ex... read more
Hotel needs improvement Making reservations online went smoothly. The staff upon arrival was friendly and helpful. The hotel, however had a foul stench. I was unaware that pets were allowed. Though ice trays were provided in the rooms, it was not helpful when we arrived needing ice then. I could not turn off the fan in my room without turning off the heat altogether, and there were pet hairs on our bedding. I attempted to call the front desk at least six times the night of my stay, but no one answered, even when I called the... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments about our staff; however, I sincerely apologize for the room conditions you experienced. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our housekeeping and maintenance teams to ensure our rooms meet our company’s high standards. I will also work with our front desk staff to ensure we provide each guest with professional and prompt service. I really appreciate y... read more
Not clean rooms / bugs We stayed there after Christmas to visit family in the area. We arrived at the hotel and went to Hotel. The employee at the front desk blouse was so wrinkled it was unbelievable. We went to our room and were greeted with BUGS they was some kind of bugs flying around and it was just not ONE - we went to front desk and of course they can't do anything no manager. While my husband was at front desk I looked in bathroom and there was so much hair in the tub/shower you could tell it was not cleaned. My advi... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Nice people; smelly room We booked two rooms through Expedia, but when we got there they only had one reservation. The guy at the desk -- Shwan -- got us another room, but told us the Expedia reservations were almost always a problem. To compensate us for the trouble, he gave us a discount.
Had the wort night The fifteen years old refrigerator was terribly noisy. The room’s wall must be made of cardboard, could hear my neighbor snoring, dogs barking and people walking in the corridors. They did not clean up my room. A few cereal bars at the front desk does not qualify as “Breakfast included”
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will make sure our appliances are in working order and will closely monitor the noise levels in our hotel. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Found a open safety pin between the sheets which makes me wonder if the sheets were changed.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. I discussed your comments with the team, and we are checking into the problem to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next ... read more
Budget Hotel in East Asheville This is a budget hotel and it's perfectly adequate for that purpose. Hotel has some age, but is well maintained and clean. Wifi is free and fast. Grab and go breakfast was nice touch. Near the Asheville mall area with shopping and restaurants.
Business response:
Thank you so much for sharing your experience with us. Please accept our apologies that we were unable to exceed your expectations. Still, I am glad to read that we were able to accommodate your needs and provide you with a home away from home experience. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Avoid. Craphole. More people standing outside the hotel than in. Had a musty smell in the rooms. Ppl behind counter a little rough as well.
Skip this place Outdated dark rooms with uncomfortable beds. You can hear everything next to you and down the hall. Our room was close to lobby and laundry room so people would gather there and talk wand we could hear everything. The room had a kitchen and it smelled like pickle juice every time we walked in, someone must have broken a jar on the floor. Would not stay again.
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,103 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.