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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Three miserable nights The bed was hard as a rock! Paint peeling in the bathroom. Shower curtain did nothing to prevent bathroom floor from getting wet. One of us slipped on the floor falling to our knees. Recliner was broken. We told the hotel staff about this in hopes that it would be fixed and so that my husband who was 5 weeks into broken ribs healing could sleep there instead of the horrible bed. They said someone would take care of it that day. Didn't happen! Turntable was not in the microwave. WiFi was unusable becaus... read more
Business response:
Thank you for posting a review of our hotel. I apologize that you were not pleased with your bed, our free Wi-Fi and your stay with us overall. I will be reviewing your comments with our staff to ensure these issues do not continue in the future. Thank you for bringing your experience to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Dated, but pretty clean They were understaffed when we arrived and we had to wait around a bit to check in, but the girl at the desk was very courteous, helpful, and efficient. The hotel didn't have that new, clean, hotel feel. It felt dated and the walls/molding could have used a new coat of paint. It was quite expensive for the quality of the building. But, all in all, no real complaints.
Dirty and overpriced Hair all over sink and in tub.
Not the best The whole third floor smelled like smoke even though I asked for non smoking. I had to stuff towels under my door so the smoke smell would stop coming in.
Dirty rooms, Very poor exprience not to rec untill commitment to higher standards are reatched.
Business response:
John and Jackie - We read your comments about your stay with us, and would like to take a moment to personally respond. We sincerely apologize that we did not meet your expectations. We are working with our housekeeping staff to improve our level of cleanliness. Our hotel is scheduled for a complete renovation. We hope that you will try us again after we have our renovations. We really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you... read more
room smelled Breakfast on the go because you left to go get breakfast. Linens need updating and better cleaning.
Business response:
We received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so we are disappointed to hear that your room did not meet your expectations. We will be working with our housekeeping staff to ensure every room is up to our standards prior to our guests checking-in. We are glad that you enjoyed our location; however, we are sorry that our grab-and-go breakfast did not leave you satisfied. We offer coffee, muffins, granola bars, oatmeal, and fresh... read more
Worst ever stay I've had I'm an international traveler and have stayed in sketchy hotels, but this is worst ever. Never left a room smelling like I slept in a bar before. They said Expedia only guarantees a room, not a smoking room choice and offered me some smoke neutralizer or have Expedia move me. Crappy staff, bad service, worse rooms. Avoid if any of those options don't work for you.
Business response:
Ken - Thank you for your recent review of your stay. We are disappointed to hear that your room did not meet your expectations. We are reviewing your comments with our housekeeping staff and will be working to ensure that every room is meeting our standards. We are also sorry that our staff did not provide you with superior service. We will have our staff participate in retraining activities designed to focus on our customer service. Thank you very much for bringing this to our attention. We hope that you will return to our ... read more
One night visit This hotel is in need of a deep cleaning and remodel. The room was barely OK on the cleaning. This hotel could be good with a little attention to housekeeping and some maintenance. Beds are comfortable and it is quiet. Convenient to town and Mall. Restaurant is right next door. It is inexpensive.
Business response:
Lee - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your room was not to standard when it came to the level of cleanliness. In response to your feedback, I am working with our staff to improve overall cleanliness. Still, I am glad that you liked our hotel's location. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Wished we listed to the bad reviews We did not expect much based on the reviews we read about this hotel, but we at least hoped for the basics. Unfortunately that is not what we got. The rooms was filthy, our bed was randomly soaked through on one side with some strange liquid and our tub did not drain properly. Further, the floors, sheets, and furniture has other peoples hair embedded in them. Clearly the rooms just get a cursory wipe down and vaccine. Also, there was a large dead bug along with its entrails on the wall abo... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that the cleanliness of your room did not meet our standards. Your comments were reviewed by the staff, and we will work harder in the future to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will stay at our hotel, or any of our other brand locations in the future.
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,103 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.