This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room not clean (window open, wasps in the room, previous guest towel on the back of the door, lots of hair in tub, sink and sink fixtures dirty, trash under the bed, dirty dishtowel in the kitchen drawer), couldn't get sheets for the pullout couch until 11:45pm (even though we stated that we had 3 guests when we booked the room and asked for the sheets as soon as we checked in around 5pm), pool was closed (no reason given by the front desk staff), and NO breakfast provided on the weekends (the website says breakfast provided... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we regret any disappointment you experienced concerning break... read more
I should have done my homework before booking here. The area I was in wreaked of cigarette smoke. Will not stay there again.
Business response:
Thank you for your review. We are so sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not too good. Towels and wash cloths were not available and microwave did not work.
Business response:
Kristina, thank you for your review. We are sorry for any inconvenience you had due to the microwave. We have asked our maintenance team to fix it. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I smelled gross. There were baby roaches in the kitchen. The garbage overflowed outside and a homeless lady was sleeping in the lobby one night! Then they charged us an additional b100$
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. If you have any queries with regard to the charges, please feel free to reach out to our front desk... read more
The bathroom shower was not working and we had to use water bottle to clean up and the floor was all with animal hair. I don’t even think they vacuum the room before we were assigned to the room
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. Your feedback has been discussed with the appropriate team members to address the problems you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
the staff did not wear mask front desk and cleaning crew no mask i dont like that with all thats going on in the states. and i am a smoker its very hard to find nice rooms for my family
Too cramped and everything smelled from pillows to towels to the room. I was given in a room that had not been properly inspected and verified by management to be housed for guests. No hotwater, stove not in working order and dishwasher leaked, flooding the kitchen floor plus. Response by staff was appalling and too despicable to be put on this page. You would think you were working for Extended Stay rather than the other way around, specially when charges were collected upfront. No housekeeping was provided.
Business response:
Thank you for being our guest. We are very sorry for the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,650 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.