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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible service. They never told me that they “sold out” in reality was that they didn’t have any maid staff to have a room ready. But they did collect my money rather eager. Este of my time. This is my second chance giving them a chance and let me tell you I will never come back nor I will recommend This properties to people, they don’t deserve to be even open.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Third times the charm. Check in was a night mare. There were no rooms at the first location. No rooms at the second location. On room at the 3rd location... Snd now it's 1145 at night. The staff eventually got me in, however it wasn't my best time. The room floor is uneven. About half way through the room, it shifts down. The beds are comfortable. Breakfast is not contenental, it's grab and go.
Business response:
Christen, thank you for being our guest. We are sorry for the inconvenience you experienced and for the issues you faced in your room. We regret the frustrations you experienced, and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
This was booked for an employee coming in to Alpharetta to work. He reported to me there were roaches (large and babies) in his room and one on his pillow. We will not be booking with this location again.
Business response:
Thank you for sharing the feedback you received from your employee about our hotel. It is always our goal to deliver excellent accommodations, and we assure you this is not the usual of our standards. We have contacted our pest control inspect our hotel for the roach problem. We appreciate your review and hope to have another opportunity to provide a much better experience. Sincerely, Thank you for sharing the feedback you received from your employee about our hotel. It is always our goal to deliver excellent accommodations,... read more
The whole building wills smelling, we were supposed to live 15 days and we moved in 2 days. Horrible times for me and my family. As we were in a new place.
Business response:
Dilip, it was disappointing to know you did not experience a restful stay. We offer our sincere apologies for the odor issue you encountered here. Your feedback for the odor is shared with our housekeeping team is asked to do a deep cleaning of our rooms helping us to avoid such incidents moving forward. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve your impression of us on your next visit to our area. Sincerely, Hotel Management
Our room smelled like marijuana and was dirty. Told the stay they didn’t seem to care. Said they would spray something but it was coming thought the ac unit
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Old, run-down, not very clean. Some bugs in the room. Ran out of cups for coffee for two days. Disinterested staff.
Business response:
Bob, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback about the condition of our property will help us improve our future guest experiences moving forward. Please accept our apologies for the inconvenience caused to you due to insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure the procedures are being followed to prevent such incidents. We are are also sorry for the lack of cups. Your concern regarding the cup... read more
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.