Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Anonymous 

on Expedia

5 years ago

The room was not stocked with anything usually stocked in an extended stay. No toiletries, no paper towels, no kitchen items. Matter of fact, the beds had no blankets and there was no extra bedding for the pullout bed. Unfortunately, this was discovered after the front desk was closed. The staff was rude when I asked for more towels. We didn't go in the pool, but from our window it looked dirty. The only saving grace was the AC worked really well. 

Anonymous 

on Expedia

6 years ago

Sleepless in Atlanta Upon my arrival the clerk told me "We don't have any rooms and people keep coming in with reservations. Sorry mam." I kept waiting then after a while he found out the he could give me a room which had just been cleaned but was missing pillow cases. At 7:30 he said "I'll have pillow cases for you by 9 pm"., but none were available until 10:30 pm. The walls are like paper, I could hear everything in the hallway. A lot of people coming and going all night and someone stomping on the floor over me. The clerk... read more

Anonymous 

on Expedia

6 years ago

Took me a WHOLE 20 minutes, to check in....told the guy a million times my name 

Anonymous 

on Expedia

6 years ago

I PAID in advanced for a room - had a confirmation number. Showed up to the hotel and was told "We have no rooms" and basically was told to figure it out myself. In years past I've only had something like this happen 1 other time, in that case, the hotel made arrangements for me at another hotel. This is totally unacceptable and I will NEVER stay at any "Extended Stay America" hotel. 

Anonymous 

on Expedia

6 years ago

Checkout was unbearable, the elevator was inoperable and I was on the 3rd floor. 

Anonymous 

on Expedia

6 years ago

Person at front desk saw me walk in and ignored me until I finally said where do I check in? She acted put 

Anonymous 

on Expedia

6 years ago

Moving to Atlanta so we needed a hotel for a night. Checked in late with three kids. Went into the room to find other people in the room. They had no other rooms. Never again. 

Anonymous 

on Expedia

6 years ago

Well first when we got to the hotel we had to wait , then she came checked us in , went up to first room , couple channels wasn’t working so we thought the tv was messed up so she just moved us to another room , got stuff settled in went ate next store came back laid in bed start itching like crazy asked my husband to scratch me back said there was all kinds of bumps on it took pictures and looked up said it was bed bugs , immediately went down to tell the lady and she moved us to another room. In all the rooms had trouble w... read more