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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator broken and room smelled of nail polish remover
Business response:
Christopher, thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. Also, your concern regarding the smell in your room will be shared with our housekeeping team so that they will be diligent in their work. We appreciate your feedback and understanding, and we ho... read more
Abysmal I called ahead of time to let them know that I had a late check-in (flying into Atlanta at midnight). I got there and they had given my room away. The night guy wouldn't even let me in to use the restroom.
I dont like how mediocre the breakfast very lack luster and the bathtub had broken paint in it so i could only shower the bed was not made for me like most hotels after u leave and come back i didnt get fresh towels unless i brought the dirty ones to the front desk. The ladies at the front desk were pleasant and professional. Other then that i wont be staying here anymore.
Business response:
Nicole, thank for reviewing your stay. We are sorry that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. Your concern regarding the bathtub will be shared with the appropriate team so that corrective measures can be taken. Kindly note, being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home-like stay. If we did not comm... read more
Hot water didnt work in the bathroom sink. Fridge looked like a bomb went off, floors was any better. Staff cussed at me, telling me I could not smoke in the parkig lot, that I had to be inside my vehicle. Breakfast was a joke, nutri-grain bars that felt like someone crushed up andcoffee was so burnt tasting that I could not drink it.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review regarding the refrigerator and hot water will be shared with our maintenance department they will check and fix the issue immediately. We are also sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future ... read more
The room was just dirty. They disguise “eco friendly “ but that just means they don’t take the time to do anything to the room that a normal hotel does. The “breakfast “ was pathetic and looked like the least amount they could do while still offering “breakfast” as an amenity. The cost comparison was the same as other hotels in the area and I wish we would have picked one of those hotels. Will not go back again.
Business response:
Meighan, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
We stay here almost monthly because it’s convenient for our needs so we’ve overlooked the occasional dirty shower or musty odor HOWEVER this month we’ve learned that the hotel has blocked FOX news channel. Even if I don’t watch it - who are they to determine what news outlet I can watch. This is my last stay here. The reason the front desk gave was Corporate was dealing with the station. That doesn’t ring true because this appears to be for all locations regardless of local TV providers. Basically this business feels compell... read more
Business response:
We appreciate you staying with us and providing your feedback. We certainly apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.